REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High School diploma or equivalent required. Post-secondary education in travel and tourism is an asset.
• Must be certified by the Travel Industry Council of Ontario (TICO). Certification as a Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) is a plus.
• Minimum of 2 years of experience in travel coordination, travel agency work, or a related field.
• Proven experience in managing group travel logistics and client interactions.

Skills and Abilities:

• Organizational Skills: Strong ability to organize, prioritize, and manage multiple tasks and projects simultaneously.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with clients and team members.
• Technical Skills: Proficiency in travel booking software and online travel platforms, as well as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Attention to Detail: High level of accuracy and attention to detail in managing travel arrangements, documentation, and invoicing.
• Problem-Solving: Strong problem-solving abilities with the capacity to address and resolve travel-related issues efficiently.
• Knowledge: Knowledge of international travel regulations and requirements.
• Customer Service: Experience with and commitment to delivering exceptional customer service.
• Group Travel Coordination: Experience in coordinating group travel and managing large bookings is advantageous.

Group Trip Management:

• Build and maintain group trips in the Axis system.
• Handle administrative tasks for newly booked and existing trips, including:
• Managing special requests.
• Generating deposit and final payment invoices.
• Assisting with BSP ticketing in Travelport.
• Handling package documentation.
• Assisting with accounting reconciliations.
• Sending customer touchpoints to the travel team.
• Preparing invoices and processing payments

Client Consultation:

• Provide clients with information on destinations, including weather, local customs, currency, and travel advisories.
• Deliver exceptional customer service, responding to client inquiries and concerns in a timely and professional manner.
• Assist clients with any travel-related issues, such as flight delays, cancellations, or accommodation problems, and provide alternative solutions promptly.

Documentation and Communication:

Create and maintain files in

• Point.
• Maintain accurate records of client interactions, bookings, and transactions.
• Maintain tracking and analytical spreadsheets and master lists, including Marketing emails and master sales lists.
• Send reminders to agents for second deposits and final payments as scheduled.
• Collect and attach Aeroplan/frequent flyer numbers to bookings in Travelport+.
• Collect and document assigned seats from Travelport+ to consumer documents.
• Maintain passenger booking forms and follow-up with agents on missing information.