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Travel customer representative at Fred Martin Motor Company
Fort Worth, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Verbal Communication, Written Communication, Customer Service, Problem-solving, Organization, Dependability, Proactivity, Attention To Detail, Technology Proficiency, Booking Platforms

Industry

Description
About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service. Key Responsibilities Respond promptly and professionally to client inquiries via email, phone, and messaging platforms. Assist with travel bookings, changes, cancellations, and special requests. Provide accurate information about destinations, travel documents, and agency policies. Follow up with clients to confirm trip details and satisfaction. Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate Excellent verbal and written communication skills. Strong customer service experience (preferably in travel or hospitality). Organized, dependable, and proactive with a high attention to detail. Comfortable with technology and quick to learn booking platforms and systems. Passion for travel and helping others plan unforgettable experiences. Perks 100% remote work with flexible scheduling. Opportunities for growth within the agency. Travel perks and exclusive industry discounts. Supportive team environment with ongoing training. If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Kopp Travels USA!
Responsibilities
The Travel Customer Representative will support clients throughout their travel journey by assisting with inquiries, resolving issues, providing booking updates, and ensuring exceptional service in every interaction. Key duties include responding to client inquiries via multiple channels, managing bookings and changes, and handling concerns with empathy.