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Travel Customer Service Representative at Live the Dash Travel
St. John's, Antigua, Antigua and Barbuda -
Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Travel Booking, Itinerary Adjustment, Problem Resolution, Digital Systems Proficiency, Client Satisfaction, Email Support, Phone Support, Messaging Platforms

Industry

Leisure;Travel & Tourism

Description
Position Overview We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience. Key Responsibilities Communicate with clients via email, phone, and messaging platforms to provide support Handle booking modifications, itinerary adjustments, cancellations, and special travel arrangements Provide accurate information about destinations, travel requirements, and company procedures Proactively follow up with clients to confirm travel details and resolve concerns Address and resolve issues promptly while maintaining a professional and positive attitude Ideal Candidate Excellent communication skills with a customer-focused approach Previous experience in customer service (travel or hospitality preferred) Organized, dependable, and able to manage multiple tasks efficiently Comfortable using digital systems and learning new tools Passionate about travel and committed to client satisfaction Benefits Fully remote position with flexible hours Comprehensive training and continuous support Opportunities for professional growth Access to travel perks and industry discounts Supportive and collaborative team environment
Responsibilities
This role involves communicating with clients via multiple channels to provide support before, during, and after their trips, handling all booking modifications, cancellations, and special travel arrangements. Responsibilities also include proactively following up with clients and promptly resolving any issues while maintaining professionalism.