KEY ACCOUNTABILITIES:

• Manage booking requests in line with SLA (Service Level Agreement) and budget requirements.
• Liaise with colleagues to ensure accommodation is suitable and that details are accurately communicated ahead of travel dates.
• Manage the travel desk booking line to ensure consistent call handling availability and delivery.
• Ensure accuracy and complete input of data within the travel desk application and database.
• Maintain event calendar to ensure ability to secure bookings for accommodation.
• Liaise with providers to negotiate the best possible rate.
• Contribute to Travel Desk specific process improvement as part of continuous business and service enhancement.
• Build rapport across all stakeholders, ensuring a reliable and friendly service is offered to all customers.
• Carry out any additional reasonable ad hoc reporting and administrative functions/tasks in relation to travel activities.
• To ensure policy is adhered to, both within the Travel Desk and by City colleagues, and highlight any discrepancies to the line manager.
• Understand General Data Protection Regulations (GDPR) and ensure compliance is met at all times

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge or previous experience working within travel booking advantageous.
• Ability to effectively prioritise and delegate tasks within a team.
• Visibly demonstrate enthusiasm and positive behaviour.
• Strong attention to detail and accuracy of work.
• Degree of flexibility with regards to working hours.
  In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.
  The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
  It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
  Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe

JOB PURPOSE:

Reporting to the Head of People Service Centre, the Travel Desk Supervisor is responsible for the effective management of the Travel Desk function to ensure the provision of the one-stop-shop for all travel bookings, including Hotel, Rail, Air and Ferry travel, in line with business requirements.
The role will provide an administrative function, including taking inbound and outbound calls, to ensure an efficient service for meeting the travel requirements of City Colleagues across the business. The Travel Desk Supervisor will also contribute to continuous service improvement through negotiating and securing best pricing for bookings, as well as finalising contracts in relation to conferences and events

This role is currently responsible for the direct management of the Travel desk Assistants which includes, but is not limited to:

• Train, develop and appraise their direct reports to ensure they lead and motivate their own team.
• Manage absence within the department and conduct return to work interviews.
• To manage the team’s conduct and capability, apply the disciplinary procedure in accordance with D&G Policy.
• Ensure the team have access to correct information to carry out tasks accuratel