JOB DESCRIPTION

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as an Travel&Expenses Helpesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
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THE SKILLS & EXPERIENCE YOU NEED:

• Fluency in English and Dutch;
• At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk;
• Very good analytical and problem-solving skills;
• Numerical competencies;
• Customer-oriented;
• Ability to adhere to TAT and timelines;
• Attention to detail;
• Active listening combined with excellent written and verbal communication competences;
• Knowledge of T&E (Travel & Expense) or Finance domains.
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• T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;
• Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
• Ensures that the phone/chat line is open at the beginning of the work program;
• Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses;
• Acts as single point of contact for the customer and communicates relevant information to ensure the customer’s satisfaction;
• Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
• Ensures a structured and high-quality communication related to the open cases;
• Creates tickets to the IT support team whenever necessary.

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
• Undertake product trainings to stay current with product features, changes and updates
• Enroll in product specific and any other trainings per client requirements/recommendations
• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
• Update job knowledge by participating in self learning opportunities and maintaining personal networks

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