Travel Reservations Agent at LinkedIn

alberta, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 26

Salary

50000.0

Posted On

01 Oct, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Consumer Services

Description

rovide an exceptional level of service for the needs of Collette’s guests in an inbound and outbound call center.
Successfully build professional relationships with guests, travel agents, and partners while optimizing the customer experience.
Educate guests on product offerings, the advantages of traveling with Collette, and the offers and upgrades available to them. Process and review all customer requests accurately and efficiently.
Complete thorough reservations within our booking system with tremendous attention to detail.
Review and complete operational reservation notations, which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information and follow up notes.
Collaborate with the sales team on customer requests and expectations as well as multiple internal departments to provide guest satisfaction.
Embraces a mindset of curiosity and continuous learning, actively exploring and leveraging AI and other emerging technologies to improve processes, elevate content, and drive efficiency across t
All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material
Ability to work regularly scheduled shifts within our hours of operations including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work overtime and/or weekends, as needed.

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Responsibilities

rovide an exceptional level of service for the needs of Collette’s guests in an inbound and outbound call center.
Successfully build professional relationships with guests, travel agents, and partners while optimizing the customer experience.
Educate guests on product offerings, the advantages of traveling with Collette, and the offers and upgrades available to them. Process and review all customer requests accurately and efficiently.
Complete thorough reservations within our booking system with tremendous attention to detail.
Review and complete operational reservation notations, which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information and follow up notes.
Collaborate with the sales team on customer requests and expectations as well as multiple internal departments to provide guest satisfaction.
Embraces a mindset of curiosity and continuous learning, actively exploring and leveraging AI and other emerging technologies to improve processes, elevate content, and drive efficiency across t
All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material
Ability to work regularly scheduled shifts within our hours of operations including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work overtime and/or weekends, as needed.