Full job description

Travel Reservations Support Consultant

Base Salary to £34,000 + 20% annual bonus

Hybrid - Surrey

Our client is a market leading luxury cruise company offering some of the most unforgettable travel experience worldwide.

They offer a bespoke high-end river cruise programme to destinations across Europe, Africa, Asia and the Middle East.

Following a record year of growth, revenue and bookings, the business is now expanding its Reservations & Sales Support team and is seeking a Travel Reservations Support Consultant to play a key role in delivering outstanding client service and operational excellence.

This is a varied, detail-driven position combining administration, client relations and commercial support, ensuring every booking is managed seamlessly from start to finish.

Candidate must have previous customer service and administration support within the travel industry.

This role is offered on hybrid bais - Surrey.

Travel Reservations Support Consultant Key responsibilities:

• Managing and maintaining accurate booking files and client records Processing amendments including flight additions, date changes, cancellations and refunds
• Ensuring all client preferences and details are kept fully up to date
• Preparing and sending pre-departure documentation to agents and guests
• Building strong relationships with clients and suppliers
• Conducting post-travel service calls to support customer retention
• Promoting Future Cruise Benefits and identifying upsell opportunities
• Supporting guest relations queries and resolving issues effectively
• Driving revenue through upselling and cross-selling opportunities

Travel Reservations Support Consultant Experience Required:

• Previous travel industry experience in administration, reservations or customer service is essential
• Strong organisational skills with excellent attention to detail
• Ability to prioritise and work effectively under pressure
• A proactive, customer-focused approach with strong communication skills
• A willingness to develop within a high-performing travel business

Travel Reservations Support Consultant Salary and benefits:

• Salary up to £34,000 + up to 20% bonus
• Complimentary annuial 7-day cruise annually for you + guest
• 23 days holiday + 8 bank holidays
• Educational trips & ship visits
• Travel discounts
• Hybrid working model
• Company pension scheme
•