Travel Sales Support Specialist at AAA

Harrisburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Time Management, Attention to Detail, Travel Industry Knowledge, Computer Software Proficiency, Organization, Problem Solving, Multitasking, Teamwork, Accounting Skills, Report Writing, Vendor Training, Administrative Tasks, Travel Documentation, Reservation Systems

Industry

Consumer Services

Description

The Travel Sales Support Specialist assists Travel Advisors, Magic Engineers, and Vacation Planners with aspects of client travel and processing. Working as a member of the AAA ONE TEAM, the Travel Sales Support Specialist provides remarkable experiences and service to team members and AAA members/clients ensuring total satisfaction as reflected on Total Satisfaction survey scores. Essential Functions: * Process client files upon Travel Advisor, Magic Engineer or Vacation Planner collection of initial deposit – build trip within AXIS system, enter client payments, mail out invoices and all other related written communications to clients such as Client Acknowledgement Forms, Liability release forms, Final Payment letter, Welcome Home surveys, etc. * Quality control reservation – compare vendor confirmation to AAA itinerary issued, review reservation/activities for accuracy. Checks incoming travel documents for accuracy and communicates arrivals to Advisor. Ensure data collection of all contact information is complete and up to date in the AXIS system. * Assist with and complete online check-in for cruises, tours, Disney and prepare bag tags * Processes, sends out, and tracks welcome home surveys. * Maintains team IATAN membership & records, renews as necessary. Maintains roster of team certifications, and industry specific designations. * Uses AAA designated computerized ticket and reservation systems, specialized department software and other available resources to aide Advisors; utilizes the AAA back-office accounting system and membership inter-face. * A key contributor to the Member Satisfaction scores, the Specialist is responsible for engaging with members/clients in such a manner as to ensure we are “Totally Satisfying” or exceeding expectations. * Participates and completes ongoing vendor, product, and destination training. * Support AAA Travel at agency events as needed * Responsible for administrative tasks such as filing, copying, drafting reports, sending correspondence, answering phones, etc. * Responsible for maintaining department office supplies – includes ordering, inventory, and distribution. Orders, maintains, and distributes the travel brochure inventory. Education, Skills, and Abilities: * High School education, Travel school experience preferred. * Knowledge of the travel industry geography including destinations, transportation, accommodations, cruising, tours, documentation, insurance, and travel suppliers * Ability to use computer software, including Word, Excel, PowerPoint, Outlook, Teams, Travelport, and Axis. * Excellent internal and external customer service and communication skills written and oral. * Operating knowledge of personal computer operations and relevant software including but not limited to Word, Excel, Outlook, Apollo, and AXIS. * Time management and extreme attention to detail is a must * Accurate accounting, good listening skills, organization, and phone etiquette * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. * Ability to work in a multitasking, time-sensitive environment while displaying initiative and teamwork. * Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Disclaimer: This position description is intended to describe the level of work required of the person performing the job and the physical requirements normal to the position. Essential functions are outlined; other duties may be assigned as needs arise or as required to support the essential function. This description is not intended as a contract and is subject to change and revision.

Responsibilities

The Travel Sales Support Specialist assists Travel Advisors and other team members with client travel processing and ensures total satisfaction. Responsibilities include processing client files, quality control of reservations, and maintaining team certifications.