OVERVIEW

BEYOND Hospitality has been appointed by Qatar Airways to deliver the Qatar Airways Holidays Tour Operator Program for the FIFA World Cup 2026™, providing white-label travel services that include flights, accommodation, transportation, match tickets, and more.
We’re seeking a Travel Services Program Coordinator to support the delivery of this global program. In this role, you’ll work closely with the Program Director and cross-functional teams to coordinate end-to-end program activities, manage data, streamline processes, and ensure seamless alignment across internal teams and external stakeholders.

QUALIFICATIONS

Experience

• Proven experience in project coordination or management, with a strong understanding of project management methodologies and tools.
• Experience in tour operator/ travel services/ product operations
• Knowledge of either tour operator requirements, operations, group travel management, travel services and packages preferred
• Project management certification (CAPM, PMP) preferred

Technical Skills

• Skilled in project management tools and software
• Proficient in Office 365, including SharePoint, Power Automate, and Teams governance preferred
• Advanced Excel such as VBA, macros, complex formulas, Power Query a bonus

Core Competencies

• Strong organizational skills with the ability to manage multiple workstreams, priorities, and deadlines concurrently
• Exceptional attention to detail while maintaining a strategic perspective and translating complex requirements into structured, actionable outcomes
• Analytical and proactive in problem-solving and risk management
• Solutions-focused with a strong sense of ownership and accountability
• Resilient and adaptable, thriving in fast-paced, agile, deadline-driven environments and performing under pressure
• Collaborative team player with excellent interpersonal skills
• Excellent written and verbal communication skills

Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Vision insurance

Work Location: In perso

Program Coordination & PMO

• Support delivery of the full tour operator program lifecycle from initiation through closure, applying PMO
• best practices, principles, processes, and governance.
• Develop/ maintain supporting PMO documents as needed, including project charters, WBS, and
• governance documentation.
• Manage change, quality, and control processes, maintaining applicable logs.
• Track progress, interdependencies, and milestones across all workstreams, conducting regular health
• checks to ensure timely delivery.
• Coordinate cross-functional activities between Travel Services and other functional departments and
• assist with the communication of any activity, outcomes or decisions.
• Where appropriate, set up and lead cross functional project meetings
• Monitor KPIs and operational metrics, preparing concise status reports for steering committees
• Facilitate effective information flow, program meetings, action tracking, and follow-through
• Coordinate program deliverables across multiple geographies and time zones, ensuring alignment with
• local operational requirements.

Travel Services Program Delivery

• Leverage tour operator/ travel services expertise across flights, accommodation, and ground transport to work with the subject matter experts to identify operational gaps and implement solutions.
• Support development of travel services commercial and operational procedures and workflows, in conjunctions with the head of these areas and Program Director, as needed.
• Work with Travel Services to develop a plan to apply industry best practices to enhance program delivery and customer experience.
• Support compliance monitoring and service-level adherence
• Support operational readiness planning for event-time service delivery.

Data & Reporting

• Build and maintain Excel-based tracking systems with automation for travel services operations
• Create dashboards consolidating data from multiple sources
• Maintain risk registers, KPIs, and program health metrics to support performance monitoring
• Ensure data accuracy and consistency across all documents and reporting platforms
• Monitor compliance with project obligations and Qatar Airways Holidays policies, escalating risks as necessary.

Process Enhancement

• Review existing workflows to identify opportunities for automation, efficiency, and simplification
• Design collaboration structures that maximize efficiency information dissemination
• Implement SharePoint architectures and Power Automate workflows
• Document processes for consistent execution and monitoring