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Travel Support Advisor at Live the Dash Travel

Madison, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Support, Booking Assistance, Problem Solving, Vendor Communication, Documentation Accuracy, Feedback Collection, CRM, Travel Platforms, Time Management, Communication Skills

Industry

Leisure;Travel & Tourism

Description

We are looking for a friendly and solution-oriented Travel Support Advisor to join our remote travel team. In this fully virtual role, you’ll assist clients throughout their travel journey — from planning to post-trip follow-up — ensuring they feel supported every step of the way. If you enjoy helping others, have strong communication skills, and thrive in a detail-focused role, this opportunity is for you! Key Responsibilities: Client Support: Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer guidance before, during, and after travel. Booking Assistance: Help clients with booking requests, itinerary adjustments, cancellations, and upgrades. Problem Solving: Handle last-minute travel changes or emergencies with professionalism and efficiency. Vendor Communication: Coordinate with airlines, hotels, cruise lines, and tour operators to resolve issues or confirm arrangements. Documentation & Accuracy: Ensure all travel documentation, confirmations, and client details are accurate and up to date. Feedback Collection: Follow up with travelers post-trip to gather feedback, troubleshoot any issues, and build client loyalty. Process Improvement: Contribute to refining internal support systems and sharing insights for better client experiences. Qualifications: Experience in customer support, hospitality, or travel services is a plus. Clear communicator with a patient and friendly demeanor. Strong problem-solving skills and attention to detail. Tech-savvy and comfortable using CRM and travel platforms. Self-starter with excellent time management skills in a remote environment. Passionate about helping others and ensuring smooth travel experiences. What You’ll Get: 100% remote work with flexible scheduling. Supportive team environment with continuous training. Access to exclusive industry tools, resources, and travel discounts. Opportunities for growth and skill development.

Responsibilities

Provide comprehensive support to clients via phone, email, and chat throughout their entire travel journey. Coordinate with travel vendors to resolve issues and manage booking adjustments and documentation.