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Travel Support Specialist – Client Services at Coastal
New York, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

65000.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Client Communications, Itinerary Updates, Problem-solving, White-glove Service, Inquiry Response, Issue Resolution, Real-time Communication, CRM System Usage, Attention To Detail, Communication Skills, Flexible Hours, Booking Platforms

Industry

Staffing and Recruiting

Description
Job Title: Travel Support Specialist – Client Services Location: Remote About the Role We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you. \n Responsibilities: Respond to client inquiries about existing or upcoming trips. Resolve travel issues (delays, cancellations, schedule changes) in real time. Communicate with airlines, hotels, and tour providers to make changes. Confirm itinerary details, send reminders, and provide travel tips. Document interactions and maintain client records in our CRM system. Requirements: Previous experience in a travel agency or customer support role. Strong attention to detail and excellent communication skills. Ability to work flexible hours, including evenings or weekends if needed. Tech-savvy and comfortable using booking platforms and CRMs. Why Work With Us? Remote work and flexible schedule. Growth path into full-time travel advisor or team lead roles. Travel discounts and ongoing professional development. \n $25,000 - $65,000 a year \n
Responsibilities
The specialist will be responsible for assisting clients with communications, updating travel itineraries, and resolving travel issues in real time. This includes communicating with vendors, confirming details, sending reminders, and documenting all interactions in the CRM.