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Travel Support Specialist – Client Services at Destination Knot
Baltimore, Maryland, United States -
Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

65000.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Client Communications, Itinerary Updates, Travel Issue Resolution, Problem-Solving, Attention to Detail, Communication Skills, Tech-Savvy, Booking Platforms, CRM Systems

Industry

Travel Arrangements

Description
Job Title: Travel Support Specialist – Client Services Location: Remote Company: Destination Knot About the Role We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you. \n Responsibilities: Respond to client inquiries about existing or upcoming trips. Resolve travel issues (delays, cancellations, schedule changes) in real time. Communicate with airlines, hotels, and tour providers to make changes. Confirm itinerary details, send reminders, and provide travel tips. Document interactions and maintain client records in our CRM system. Requirements: Previous experience in a travel agency or customer support role. Strong attention to detail and excellent communication skills. Ability to work flexible hours, including evenings or weekends if needed. Tech-savvy and comfortable using booking platforms and CRMs. Why Work With Us? Remote work and flexible schedule. Growth path into full-time travel advisor or team lead roles. Travel discounts and ongoing professional development. \n $25,000 - $65,000 a year \n
Responsibilities
The Travel Support Specialist will assist with client communications, itinerary updates, and resolving travel issues. Responsibilities include responding to inquiries, confirming itinerary details, and documenting interactions in the CRM system.