Job Title: TravelSafe Support & Enforcement Officer
JOB TYPES: Full Time /Permanent
BASE LOCATION: Stockport
PAY RATE: £14.44 per hour
WORKING PATTERN: 4 on 2 off – 40 hours per week. Consisting of early and late shifts
0700 start early shift and 1200 start late shift.
SETTING: Buses

THE ROLE:

To provide enhanced safety and security for passengers through reassurance, vigilance, enforcement of byelaws on conditions of carriage, and delivery of mandatory checks.
Provide high quality Customer Service including wayfinding, travel information and support during events; and undertake Revenue Inspection to protect our customer’s farebox, this will involve ticket and pass validation and the issuing of standard fares.
This role is 60% Revenue duties and 40% security.

KEY RESPONSIBILITIES:

• Actively engage with customers and colleagues whilst patrolling the the customer’s Network to increase feelings of safety
• Take appropriate action in dealing with and helping to prevent physical and verbal assaults on staff and customers and where appropriate in conjunction with the help of the local Police network.
• Conduct revenue inspection and enforcement activities as directed by the customer, using our customer issued devices.
• Assist the customer in tackling crime, anti-social behaviour and public order offences on the transport network.
• Fully support the customer’s prosecutions process.
• Prevent unauthorised access to the customer’s estate.
• Operate within the law at all times, using only reasonable force where absolutely necessary, to professionally deal with any individual who refuses to act in accordance with good citizenship across the transport network, which could include the removal of such people.
• Ensure they act in a proactive manner in the performance of their duties and obligations and keep themselves safe at all times, if necessary, by calling upon the assistance of any other appropriate person or the police in the pursuit of their specified duties.
• Ensure they book on and off duty, at predetermined locations and under conditions agreed with the customer.
• Ensure where body worn CCTV is available it is used to record all incidents where an officer is required to intervene.
• Adhere to the requirements and training for use of the relevant radio communication equipment, including the care and security of the equipment, including any equipment provided by the customer.
• Ensure all incidents and activity are recorded appropriately.