Treasury Management Client Support Specialist at Banner Bank

Ontario, California, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

31.87

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Support, Treasury Management, Customer Service, Training, Complaint Resolution, Communication, Microsoft Office, Sales Principles, Relationship Management, Policies and Procedures, Security Requirements, Government Regulations, Problem Solving, End-User Training, Operating Systems, Applications

Industry

Banking

Description

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year. With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations. As a Treasury Management Client Support Specialist, you will maintain and enhance client relationships to assist in meeting organizational and operational objectives. Provide exceptional client service, training, and ongoing support of Treasury Management products and services. \n In this role you'll have the opportunity to: Assist clients with required support materials for their effective use of TM services Administer client service policies and procedures. Responsible for achieving client service level standards Responsible for client complaint resolution and proper and timely escalation of complex issues Responsible for providing outstanding customer service to client in support of TM services Responsible for complying with policies, procedures, security requirements, and government regulations Education & Certifications Associate's Degree in a related field (an equivalent combination of education and experience may be considered) Experience 2 or more years of treasury management experience or in a related client services environment required Knowledge, Skills and Abilities Knowledge of delivering end-user training of Treasury Management services Knowledge of relevant operating systems, applications, and/or equipment Knowledge of sales principles and practices to effectively support Treasury Management Ability to establish and maintain effective working relationships with peers, clients and management. Comfortable with direct client and line partner interaction abilities Proficient in Microsoft Office Possess excellent written, presentation, and verbal communication skills Compensation & Benefits Targeted starting hourly range (based on experience): $24.19-$31.87 Incentive potential Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life Paid vacation time, sick time and 11 company paid holidays 401k (with up to 4% match) Tuition reimbursement Get more information at: Employee Benefits | Banner Bank \n Please take time to review Banner Bank's Consent & Privacy notice before applying. Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status. Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

Responsibilities

Maintain and enhance client relationships while providing exceptional client service and support for Treasury Management products. Administer client service policies and procedures, ensuring compliance and timely resolution of client complaints.