TREASURY MANAGEMENT RELATIONSHIP SPECIALIST II

The Treasury Management Relationship Specialist is responsible for managing all customer levels of the Treasury Management relationship in a consultative mode and ensuring the delivery of successful large complex implementations and changes for high priority, high personal touch customers.

POSITION QUALIFICATIONS:

• Bachelor’s degree or 4 years of related experience
• 5 years financial services operations or Treasury Management experience, which includes external customer service experience
• 3 years of experience working with Treasury Management, Demand Deposit and Account Analysis
  WORK BEST CATEGORY:Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
  HOURS:8:00am - 5:00pm Monday - Friday
  SALARY:To Be Determined Based on Individual Experience

• Manage all levels of the customer’s Treasury Management operating relationship in a consultative mode with the Account Officer and TM Sales Officer.
• Ensure the delivery of successful large complex implementations and changes for key high touch, high profile customers.
• Act as a corporate expert, fielding questions from customers on a wide range of topics including SOX compliance, retail banking, fraud protection, security risks, etc.
• Act as major focal point through which operations, product, service and sales communicate to effect change and improvement for the ultimate benefit of our customers.
• Offer creative solutions to the increasingly complex problems faced by our customers in the treasury management industry.
• Identify operational risk issues associated with assigned portfolios and recommend appropriate risk management strategies to protect the best interests of Comerica and the customer.
• Understand Treasury Management products and how they operate.
• Skilled at managing the operational requirements of medium to large size commercial customers.
• Knowledgeable about how the customer’s system relates to Comerica’s system in order to determine compatibility; participates in developing plans to resolve compatibility issues.