TREASURY MANAGEMENT RELATIONSHIP SPECIALIST IV

The Treasury Management Relationship Specialist is responsible for managing customer service and experience of the Treasury Management relationship in a consultative mode and ensuring the delivery of successful service and changes for high priority, high personal touch customers.

POSITION QUALIFICATIONS:

• Bachelor’s degree from an accredited university
• 10 years of financial services operations or Treasury Management experience, which includes external customer service experience
• 5 years of experience working with Treasury Management, Demand Deposit and Account Analysis systems and Corporate Cash Management
• 5 years of experience working with Microsoft Office products (i.e. Word and Excel)
  WORK BEST CATEGORY:Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
  HOURS:8:00am - 5:00pm Monday - Friday
  SALARY:To Be Determined Based on Individual Experience

• Manage all levels of the customer’s Treasury Management operating relationship in a consultative mode with the Relationship Manager, Lending Assistants and Treasury Sales Officer.
• Ensure the delivery of successful maintenance and changes for key high touch, high profile customers.
• Act as a corporate expert, fielding questions from customers on a wide range of topics including SOX compliance, retail banking, fraud protection, security risks, and all Treasury Management products and services.
• Act as major focal point through which operations, product, service and sales communicate to effect change and improvement for the ultimate benefit of our customers.
• Offer creative solutions to the increasingly complex problems faced by our customers in the Treasury Management industry.
• Identify operational risk issues associated with assigned portfolios and recommend appropriate risk management strategies to protect the best interests of Comerica and the customer.
• Understand Treasury Management products and how they operate both within the industry and at Comerica.
• Skilled at managing the operational requirements of medium to large size commercial customers with multiple contact points.
• Knowledgeable about how the customer’s system relates to Comerica’s system in order to determine compatibility; participates in developing plans to resolve compatibility issues.
• Strong analytical - technical skills.
• Ability to work independently and still function well in a team environment.
• Demonstrated ability to follow tasks through to completion with minimum supervision and to simultaneously handle multiple tasks with flexibility and good judgment.
• Demonstrate well-developed time management and prioritization skills.
• Excellent written and verbal communication skills.