At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Performs a variety of operation duties within safekeeping workstreams depending on assignment. Accountable for setting up new customer accounts and performing existing customer changes in a timely manner. Interfaces with both internal and external personnel to resolve issues and ensure efficient service to customers. Uses various reporting to ensure accuracy of account transactions and information. Ensures that all documentation requirements are satisfied. Responds to telephone or written inquiries and performs research necessitated by special requests from customers, brokers, or internal employees. Effectively and accurately coordinate, manage, and complete multiple duties and assignments concurrently and within acceptable timelines while clearly communicating status updates and escalating of unusual items or errors to team members and manager. Accountable for compliance with established department policies and procedure as well as market required operational standards.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Two to three years of operations-related experience

PREFERRED SKILLS/EXPERIENCE

• Strong knowledge of operation functions, systems, policies and procedures for the assigned area
• Demonstrated analytical, problem-solving, decision-making, and organizational skills
• Excellent interpersonal, verbal and written communication skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Basic knowledge of banking operations
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

THE ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF 3 OR MORE DAYS PER WEEK AND THE FLEXIBILITY TO WORK OUTSIDE THE OFFICE LOCATION FOR THE OTHER DAYS.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la