The Treatment Coordinator serves as an advocate and educator in creating treatment plans for dental care. The role is essential in securing treatment plans and coordination of financial resources and/or insurance requirements and billing practices. Additionally, this role assists the Practice Manager in production goals and participates in greeting patients, scheduling appointments, answering phones, and other office responsibilities as required. The Treatment Coordinator exhibits an efficient, knowledgeable and positive countenance to every patient experience. This role is a hands-on role and it is expected that you are proactive in meeting patients and encouraging them to sign up for treatment.
Responsibilities:
Conduct consults to understand the patient’s oral health history, concerns, and objectives
Explain the treatment plan, address patient concerns and answer any questions
Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
Build trust, and understand the patient’s objectives
Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity.
Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.
Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
Track patient accounts receivable and outstanding balances to ensure timely payment.
Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted.
Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
Greet and check patients in and out before and after treatment.
Perform general office duties and other duties as required.
The treatment coordinator should be an ambassador for excellent customer service.
About us:
At 3Dental we are committed to providing the latest treatments in oral healthcare at an affordable price. Open since 2016, we have been able to create many beautiful smiles and we look forward to creating many more.
We provide a wide variety of services to our patients including general dentistry, cosmetic dentistry, orthodontic treatment, implants and much more! We owe our success to the hard work and dedication of our team comprising of customer service representatives, Dentist technicians, dental nurses, dentists, orthodontists, hygienists and our management team.
Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In perso

Please refer the Job description for details