Treatment Coordinator at Gen4 Dental

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

30.0

Posted On

11 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Dental Office Experience, Patient Education, Treatment Planning, Financial Agreements, Scheduling, Record Keeping

Industry

Hospitals and Health Care

Description

Job Description At Pacific Heights Dental, our team is dedicated to providing compassionate, patient-centered care for individuals and families. We focus on clear communication, a calming environment, and a collaborative approach, ensuring every patient feels comfortable and informed about their oral health. We are seeking motivated dental professionals who prioritize patient experience and want to join a supportive, growth-oriented team. Staff members play an essential role in creating a welcoming atmosphere while delivering high-quality dental care for patients of all ages. Joining Pacific Heights Dental means becoming part of a skilled and friendly team where your contributions are valued, your professional development is encouraged, and your work directly improves the health and confidence of our patients. Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have: Work-Life Balance Time Off: Up to 3 Weeks Collective Paid Time Off + 8 Paid Holidays (PTO rolls over!) Parental Leave: Up to 3 weeks paid 401(k) Match Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues CE & Growth: SPEAR access + continuing education Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans Pet Insurance: Flexible plans + 24/7 telehealth for your pet Compensation: $29.50 - $30.00 per hour based on experience Key Responsibilities Build patient relationships and provide exceptional customer service by creating a calm and warming environment. Act as a liaison or case manager between the practice and the patient. Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment Collect payments and copays. Monitor, schedule, and call patients to fill any Doctor or Hygiene openings. Ensure that patients with outstanding balances are informed of the practice’s financial policy. Schedule new patients within two to four days of their initial call. Ensure that all patient records are current and accurate. Qualifications: Customer service/sales experience Dental office experienced (preferred) Additional Information: We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Working Environment & Physical Requirements: Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.

Responsibilities

The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. They ensure patients understand their treatment plans and help increase case acceptance.