Treatment Coordinator at Paradigm Oral Surgery

Madison, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dental Terminology, Customer Service, Scheduling, Financial Collection, Treatment Planning, HIPAA Compliance, Organization, Attention To Detail, Problem Solving, Communication, Typing, Filing

Industry

Hospitals and Health Care

Description

This is an in-person, Monday-Friday position at our West location: 7007 Old Sauk Road, Madison, WI 53717 www.oralsurgerymadison.com We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required. The role of the Treatment Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. ROLE AND RESPONSIBILITIES The Treatment Coordinator will greet patients, answer phones, schedule appointments, provide cost estimate, and collect patient financial responsibility. The Treatment Coordinator will also manage the doctors schedule and any communications with patient and referring offices. * Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication. * Updates and maintains patient insurance information. * Maintains doctor schedule to ensure efficient use of the doctor’s time. * Partners with clinical team to ensure excellent patient experience. * Adheres to deadlines and prioritize work against the patient schedule. * Collects payments from patients in an effective and professional manner. * Understands doctor treatment recommendations and develops treatment plans from diagnosis. * Effectively communicates treatment options and associated costs to the patient. * Maintains confidentiality of all information in accordance with HIPAA. * Performs other related duties as assigned. EDUCATION AND EXPERIENCE * Highschool diploma or equivalent required. * One year of customer service experience required. * Medical or dental experience preferred. SKILLS AND ABILITIES * Understanding of dental terminology. * Friendly, inviting, and professional personality and presence. * Basic office skills such as typing and filing. * Good organizational skills. * Attention to detail. * Leadership and problem-solving skills. * Effective communication skills. * Ability to work cross functionally with other team members. CORE BENEFITS & WELLNESS Medical (including Virtual Care), Dental, and Vision Coverage Employee Assistance Program (EAP) Uniforms/Scrubs provided FINANCIAL WELL-BEING Competitive pay, Bonus potential, and annual merit reviews 401(k) Plan w/Company Match Health Savings Account (HSA) with HDHP health plans LIFE INSURANCE Basic and Supplemental Life Insurance Spouse and Child Life Insurance TIME OFF, DISABILITY AND LEAVE OF ABSENCE Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays Long and Short Term Disability Plans

Responsibilities

The Treatment Coordinator manages patient scheduling, provides cost estimates, and collects financial responsibilities. They act as a concierge for patients and referring offices while coordinating treatment plans based on doctor recommendations.