Dental Treatment Coordinator Job Description

ABOUT US:

The Smiles Studio is a state of the art dental practice offering bespoke treatments such as implants, fixed and removeable orthodontics, and Smilefast makeovers. Offering treatments on both a Private and NHS basis, our goal is to provide world class affordable options. We are a family owned business with two practices, one in Chandlers Ford and one in Lymington. The mission of our team is to treat our patients as we would treat a member of our own family.

JOB DESCRIPTION:

As a Treatment Coordinator (TCO), you will be the main point of contact for all patient enquiries and, after successfully booking patients, you will be responsible for supporting them through their entire treatment journey. Working alongside our principal dentist, you will book implant consultations, explain treatments and answer any questions the patient may have, send welcome emails, consent forms, leaflets and provide payment plan options. You will also be expected to follow up all other leads and promote our Practice Plan scheme.
You may be asked to cover reception in the event of staff sickness.
Training will be provided as well as regular continuous professional development opportunities.
If this sounds like a great job for you, please apply with your CV. We look forward to receiving your application!

CANDIDATE REQUIREMENTS:

· Previous experience in a dental setting, preferably as a nurse or treatment coordinator (preferred)
· GDC registration (preferred)
· Driving license (preferred)
· Ability to travel to the Lymington branch as needed (required)

EXPERIENCE:

· Dental Nursing: 1 year (preferred)
· Treatment Coordinator: 1 year (preferred)
· Sales: 1 year (preferred)
· Experience using SOE dental system (preferred)

SUMMARY OF JOB ROLE:

· Responding to emails sent by patients from our website or social media channels
· Calling patients who contact us via telephone
· Liaising with internal customers who require TCO
· Arranging consultations for patients as soon as possible
· Taking the patient through the patient WOW journey
· Explaining different treatments to patients
· Digital photography
· Showing our previous work to help patients understand treatments
· Working closely with nurses and clinicians to allow perfect handover of patients through all stages
· Going through treatment consent forms
· Arranging finance options for patients
· Acquiring video and written testimonials from patients with consent
· Getting patients to sign up to our other non-dental consultants
· Following up on patients who have not yet signed up for treatment
· Reporting on the number of enquiries and the conversion rates
· Arranging practice open days to promote certain treatments
· Reporting on where our patients come from
· Running quarterly offers
· Work alongside our marketing team to ensure our social media, newsletters and advertisements are up to date and reaching a wider audience.