Triage Advisor at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

125720.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Decision-Making Skills, Communication Skills, Stakeholder Engagement, Customer Service, Procedural Fairness, Collaboration, Adaptability, Record Keeping

Industry

Government Administration

Description

Play a pivotal role in creating safer workplaces across NSW Clerk Grade 7/8 with a salary range of $113,574 - $125,720 Ongoing roles based in Parramatta or Gosford Multiple opportunities available Due to the Christmas shutdown period, the Talent Team will be unavailable to respond to queries from 25 December 2025 to 9 January 2026. Additionally, system upgrades will occur during this time, and applications cannot be submitted for this role and will be unavailable between 24 and 25 December 2025. If you experience technical difficulties during this period, please email recruitment@safework.nsw.gov.au and we will endeavour to respond upon return. About us SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities. SafeWork NSW has just transformed to become a modern, strong, and independent Work Health and Safety Regulator. As part of this change, we have opportunities within our Psychosocial Return to Work and Regulatory Engagement Directorate team. About the role: As a Triage Advisor, you’ll be the first point of contact for Work Health and Safety notifications and requests for service. You will be the first point of contact for psychologically injured workers or those close to them (e.g., managers, colleagues, family) seeking advice or lodging WHS notifications related to psychosocial harm. You will triage, assess, de‑escalate, and prioritise matters against SafeWork NSW’s triage and psychosocial risk frameworks; provide evidence‑based guidance; and escalate urgent risk to emergency services and specialist mental health supports. You will: Triage and assess incoming work health and safety (WHS) matters and provide expert advice and support in the application of SafeWork NSW’s triage framework, as well as referring to support services where appropriate. Contribute to the expansion and delivery of support and advice for matters related to psychological risk and harm. Use trauma informed, person centred communication and de escalation techniques. Deliver consistent, high-quality triage, assessment and verification activities by supporting frontline staff, promoting compliance with legislation, policies, and procedures, and ensuring timely and fair resolution of regulatory matters. Provide high level administrative and governance support for key operational functions of SafeWork NSW ensuring alignment with strategic priorities and contributing to enhanced regulatory intelligence and operational effectiveness. To learn more about the role, please click here to download the role description. About You: The ideal candidate will have the ability to work in a fast-paced environment and can manage competing priorities with confidence. You’ll bring: Strong analytical and decision-making skills. Excellent communication and stakeholder engagement abilities. A commitment to customer service and procedural fairness. The ability to work collaboratively and adapt to change. Excellent record keeping skills. How to apply: Click ‘Apply Online’ to access our application portal and submit your application. Your application should include a cover letter and resume outlining your capabilities and experience relevant to the role. Application closing date: Monday, 5 January 2026 (9:59AM) For enquiries relating to the recruitment process, please contact Natalie Caruana at natalie.caruana@safework.nsw.gov.au Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Natalie Caruana at natalie.caruana@safework.nsw.gov.au For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.

Responsibilities

As a Triage Advisor, you will be the first point of contact for Work Health and Safety notifications and requests for service. You will triage, assess, de-escalate, and prioritize matters against SafeWork NSW’s triage and psychosocial risk frameworks.