Triage Advisor at myCareer - NSW Government

Mangrove Mountain, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

125720.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Triage, Assessment, De-escalation, Prioritisation, Guidance, Stakeholder Engagement, Decision-Making, Analytical Skills, Record Keeping, Communication, Trauma Informed Communication, Procedural Fairness, Compliance, Risk Assessment

Industry

Government Administration

Description

Play a pivotal role in creating safer workplaces across NSW Clerk Grade 7/8 with a salary range of $113,574 - $125,720 Temporary position up to 12months About us SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities. SafeWork NSW has just transformed to become a modern, strong, and independent Work Health and Safety Regulator. As part of this change, we have opportunities within our Psychosocial Return to Work and Regulatory Engagement Directorate team. About the role: As a Triage Advisor, you’ll be the first point of contact for Work Health and Safety notifications and requests for service. You will be the first point of contact for psychologically injured workers or those close to them (e.g., managers, colleagues, family) seeking advice or lodging WHS notifications related to psychosocial harm. You will triage, assess, deescalate, and prioritise matters against SafeWork NSW’s triage and psychosocial risk frameworks; provide evidence-based guidance; and escalate urgent risk to emergency services and specialist mental health supports. You will: Triage and assess incoming work health and safety (WHS) matters and provide expert advice and support in the application of SafeWork NSW’s triage framework, as well as referring to support services where appropriate. Contribute to the expansion and delivery of support and advice for matters related to psychological risk and harm. Use trauma informed, person centred communication and de-escalation techniques. Deliver consistent, high-quality triage, assessment and verification activities by supporting frontline staff, promoting compliance with legislation, policies, and procedures, and ensuring timely and fair resolution of regulatory matters. Provide high level administrative and governance support for key operational functions of SafeWork NSW ensuring alignment with strategic priorities and contributing to enhanced regulatory intelligence and operational effectiveness. About You: The ideal candidate will have the ability to work in a fast-paced environment and can manage competing priorities with confidence. You’ll bring: Strong analytical and decision-making skills. Excellent communication and stakeholder engagement abilities. A commitment to customer service and procedural fairness. The ability to work collaboratively and adapt to change. Excellent record keeping skills. How to apply: Click ‘Apply Online’ to access our application portal and submit your application. Your application should include a cover letter and resume outlining your capabilities and experience relevant to the role. Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Raji Subramanian via Raji.Subramanian@safework.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday 18th March 2026 (9:59 am) Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Raji.Subramanian@safework.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

The Triage Advisor serves as the initial contact for Work Health and Safety notifications and service requests, particularly concerning psychosocial harm, triaging, assessing, and de-escalating these matters against established frameworks. This role also involves contributing to the expansion of support for psychological risk issues and providing high-level administrative and governance support for operational functions.