Triage Caseworker at Catch22

Leicester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

25585.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Casework, Victim Support, Witness Support, Emotional Support, Practical Support, Relationship Building, Agency Collaboration, Referral Pathway Management, Restorative Justice, Criminal Justice Processes, Communication, Confidentiality, Adaptability, Stakeholder Influence

Industry

Non-profit Organization Management

Description

Company Description At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, veterans in custody, victim services, gangs work and youth justice. Commissioned by Leicestershire Police and Crime Commissioner (PCC), Victim First is a free and confidential service available to all victims and witnesses of crime across Leicester, Leicestershire and Rutland. The service supports victims and witnesses to be resilient and in doing so are less likely to be re-victimised; empowered to cope and recover from crime and anti-social behaviour by timely and effective victim-centred support from local services, families and communities. Job Description As a Triage Caseworker, you will be offering support to all victims and witnesses of crime that are referred into the service (this includes self-referrals). You will provide victims and witness with information about the service, and provide one-off support (emotional and/or practical). You will build and sustain high-quality relationships with victims through an offer of practical and emotional support that wins confidence and trust. You will work collaboratively with a wide range of agencies to ensure that there is a robust referral pathway in place. You will inform, consult and empower victims to feel supported and informed about their support journey. You will be a passionate and experienced Caseworker who shows an understanding and commitment to the needs of victims and witnesses and how the Victim Service can effectively address the needs. As a Triage Caseworker, your main accountabilities will include: To provide a service to all victims and witnesses as appropriate. To manage a caseload of referred victims and witnesses. To access and guide victims and witnesses through administrative information and advice package including the use of a web-based information tool to inform victims at each stage To work as part of a Victim Service team to ensure the delivery of high-quality restorative justice To provide information and explain the process and principles of restorative justice to identifiable victims of crime and offenders in the community and in custody. To have a broad and competent understanding of criminal justice processes including the ability to advise and guide victims in such matters including victim witness statements, court proceedings and wider criminal justice system procedures. Qualifications As a Triage Caseworker, you will contact to all referred victims and witnesses in the first instance. You will provide victims and witness with information about the service, and provide one-off support (emotional and/or practical). You will build and sustain high-quality relationships with victims through an offer of practical and emotional support that wins confidence and trust. You will inform, consult and empower victims to feel supported and informed of their support journey. You will work collaboratively with a wide range of agencies to ensure that there is a robust referral pathway in place. You will be a passionate and experienced Caseworker who shows an understanding and commitment to the needs of victims and witnesses and how the Victim Service can effectively address the needs. Good will look like the following: A confident, professional, and creative individual with a ‘can-do’ approach Responsive to pressure and change – flexible and adaptable to sustain performance. Ability to build and manage relationships, share knowledge and skills to deliver shared goals Working collaboratively across the whole of Catch22 to ensure we make best use of our wealth of skills and experience. Excellent communication skills with the ability to influence key stakeholders and retain confidentiality at all times. Additional Information Important information about this opportunity Those interested in applying for this opportunity should review the Job Description & Person Specification & Person Specification to find out more. If you have any questions about the role or recruitment process, please contact [email protected]. Additional Requirements: The NPPV (non-police personnel vetting) check requires that the post-holder has lived in the UK for the past 3 years with a few exceptions. Caseworkers will need to be available to work between 9am to 6pm Monday to Saturday. Contract: Fixed term - 12 months Hours & work pattern: Full time, 37.5 hours per week. Salary: £25,585 per annum Location: Victim First, Leicestershire Police Headquarters, St Johns, Enderby, Leicestershire, LE19 2BX Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do. Proactive Recruitment Strategy: We are proactively recruiting to build a pool of pre-cleared candidates for future vacancies. While we may not be able to offer an immediate role, successful applicants will undergo all relevant pre-employment checks, enabling them to join our workforce promptly when a position becomes available. This approach is based on expected leavers over the coming 3 month period and ensures a smooth transition into the team as opportunities arise. To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position. Catch22’s Commitment to Ban the Box Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the opportunitie’s Information Pack for more information. Vetting Requirements This role is subject to the satisfactory completion of relevant pre-employment checks, which may include HMPPS vetting, NPPV, or other role-specific security clearances. Any offer of employment will be conditional upon the successful outcome of these checks. Where clearance is not granted, or is subsequently withdrawn, Catch22 reserves the right to withdraw the offer of employment. Catch22 Justice requests no contact from agencies or media sales Benefits / Apply for Opportunities / recruitment process / Recruitment Policy / Set up Job Alerts Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked. Contract type: Fixed Term Department: Justice Service type: Victim services

Responsibilities

The Triage Caseworker will offer initial support to all referred victims and witnesses of crime, providing information about the service and delivering one-off emotional and/or practical assistance. Key duties include managing a caseload, guiding individuals through administrative processes, and ensuring robust referral pathways through collaboration with various agencies.