We have an exciting opportunity for a Children & Young People Triage and Early Intervention Officer to join the New Era team, working 37.5 hours per week.
Answering incoming calls and completing risk assessments, you would be the first contact for people wishing to access the service, so if you want to make a difference and can provide excellent customer service then we would love to hear from you.

WHAT WE OFFER:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support

• Ongoing training & support with opportunities for career development & progression

  About the Role:

• The CYP Triage and Early Intervention Officer (TEIO) will be responsible for making initial contact with children and young people who may require support after experiencing domestic abuse.

• You will be responsible for completing risk and impact assessments for children and young people who have experienced abuse in their own relationships, abuse in the family home, as well as those who have experienced domestic abuse and started to become abusive themselves.
• You will speak on the telephone to children and young people (or their parent/carers), who have experienced domestic abuse in the home and complete a risk assessment, course suitability form and client agreement form. During the call you will provide practical and emotional support in a way that is flexible and caring, listening carefully to what is being said and showing empathy at all times.

Please see attached Job Description and Person Specification for further details.

ABOUT US:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

• The CYP Triage and Early Intervention Officer (TEIO) will be responsible for making initial contact with children and young people who may require support after experiencing domestic abuse.
• You will be responsible for completing risk and impact assessments for children and young people who have experienced abuse in their own relationships, abuse in the family home, as well as those who have experienced domestic abuse and started to become abusive themselves.
• You will speak on the telephone to children and young people (or their parent/carers), who have experienced domestic abuse in the home and complete a risk assessment, course suitability form and client agreement form. During the call you will provide practical and emotional support in a way that is flexible and caring, listening carefully to what is being said and showing empathy at all times