Triage Engineer at APPLIED INTUITION INC

Adachi, , Japan -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Diagnostics, Root Cause Analysis, Collaboration, Documentation, Data Entry, Detail-Oriented, Fleet Management Systems, Linux, Software Tools, Google Workspace, Autonomous Vehicles, Automotive Work

Industry

Software Development

Description

About Applied Intuition Applied Intuition, Inc. is powering the future of physical AI. Founded in 2017 and now valued at $15 billion, the Silicon Valley company is creating the digital infrastructure needed to bring intelligence to every moving machine on the planet. Applied Intuition services the automotive, defense, trucking, construction, mining and agriculture industries in three core areas: tools and infrastructure, operating systems, and autonomy. Eighteen of the top 20 global automakers, as well as the United States military and its allies, trust the company’s solutions to deliver physical intelligence. Applied Intuition is headquartered in Sunnyvale, California, with offices in Washington, D.C.; San Diego; Ft. Walton Beach, Florida; Ann Arbor, Michigan; London; Stuttgart; Munich; Stockholm; Bangalore; Seoul; and Tokyo. Learn more at applied.co. We are an in-office company, and our expectation is that employees primarily work from their Applied Intuition office 5 days a week. However, we also recognize the importance of flexibility and trust our employees to manage their schedules responsibly. This may include occasional remote work, starting the day with morning meetings from home before heading to the office, or leaving earlier when needed to accommodate family commitments. About Tokyo Applied Intuition entered the Japan market in 2019. The company has rapidly grown and established strategic relationships with major Japanese automotive OEM customers. Based in Otemachi area, the Tokyo site consists of more than 60 employees who previously come from Google, Mobileye, TIER IV, Woven by Toyota, Tesla and other renowned companies. About the role As an AV Triage Engineer, you will play a critical role in daily autonomous vehicle operations. Your primary responsibility will be to triage, troubleshoot, and escalate issues across the active fleet. You will serve as a key technical resource, supporting advanced on-vehicle diagnostics and troubleshooting for escalated mechanical, electrical, and software issues. This role requires close collaboration with engineering, validation, and operations teams to ensure vehicle uptime and safe, effective deployments. At Applied Intuition, you will: Execute triage workflows for autonomous vehicle (AV) fleet issues—from initial fault detection to advanced diagnostics and resolution tracking Perform hands-on diagnostics and root cause analysis on AV hardware, software, and calibration systems Collaborate with cross-functional teams to support validation of vehicle changes, including testing of hardware, software updates, and calibration modifications Contribute to the development and continuous improvement of triage standard operating procedures , tools, and service level agreements Participate in root cause investigations for recurring failures, capturing detailed technical data to inform long-term solutions Maintain accurate documentation for all triage and validation activities to ensure traceability and support knowledge sharing Escalate unresolved or systemic issues to the appropriate engineering or operations teams, with detailed context and recommendations Communicate findings clearly and effectively, translating technical issues into insights for peer teams and stakeholders We're looking for someone who has: 3+ years technical job experience or a Technical Degree Experience with troubleshooting issues on computers or other hardware Experience with data entry Demonstrated themselves to be detail-oriented Nice to have: Experience with Fleet Management Systems (Fleetio, etc) Experience with Linux Experience with software tools/services like Slack, Jira, and Confluence Experience with Google Workspace Prior experience with Autonomous Vehicles or Automotive work Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Applied Intuition is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a) and that these laws are incorporated herein by reference. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. These regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The parties also agree that, as applicable, they will abide by the requirements of Executive Order 13496 (29 CFR Part 471, Appendix A to Subpart A), relating to the notice of employee rights under federal labor laws.

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Responsibilities

As an AV Triage Engineer, you will triage, troubleshoot, and escalate issues across the active fleet of autonomous vehicles. You will collaborate with engineering and operations teams to ensure vehicle uptime and safe deployments.