Triage Nurse at Southwest Ohio ENT Specialists Inc

Dayton, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

33.0

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Triage, Patient Education, Prescription Refills, Post-Operative Care, Electronic Medical Record, Documentation, Interpersonal Skills, Communication Skills, Attention To Detail, Timeliness, Organization Skills, Computer Knowledge

Industry

Medical Practices

Description

Description POSITION OVERVIEW The Clinical Triage Nurse handles all incoming patient calls regarding clinical questions, patient education, prescription refills, and making required post-operative care follow up calls. The Clinical Triage Nurse will have heavy patient interaction via phone. Responsible for facilitating other clinical phone calls for providers including hospital consults. ESSENTIAL DUTIES AND RESPONSIBILITIES Handles incoming patient calls regarding clinical questions, prescription refills, and making required post op follow up calls. Accurately and efficiently document the patient questions and concerns in the electronic medical record. Support patients and families as needed. Calmly handle difficult patients/families and maintain a professional manner. Conduct patient education and training while maintaining current knowledge of pre- and post-operative instructions. Triage patients who need to be seen. Work-in patients per physician’s preferences and appropriately notify staff of work-in appointments. Ensure medical records are prepared/available for such appointments. Maintain current knowledge of each physician’s standing orders. Direct hospital consults to the correct physician while taking complete and accurate information to assist the physician. Handle other duties and special projects as assigned. Requirements COMPANY PROVIDED DEVELOPMENT OPPORTUNITIES License/Certifications RN licensure in good standing in the State of Ohio. CPR Certification – after 6 months on the job EDUCATION, EXPERIENCE & KNOWLEDGE REQUIREMENTS Education High School Diploma or equivalent required. Diploma from an accredited school/college of nursing required Experience Minimum 1-year nursing experience (required) Knowledge & Skills Previous experience with Electronic Medical Record (EMR) software required. Attention to detail, timeliness and strong organization skills required. Effective interpersonal and communication skills. Basic computer knowledge. Ability to communicate and articulate complex information simply.

Responsibilities

The Clinical Triage Nurse manages all incoming patient calls for clinical questions, education, prescription refills, and required post-operative follow-up calls, involving heavy phone interaction. This role also includes documenting patient concerns accurately, supporting patients, handling difficult interactions professionally, and triaging patients needing to be seen.