Our client, a leading provider of automotive infotainment solutions, is seeking a Triage Software Engineer to join their dynamic team. This role offers an exciting opportunity to be at the forefront of identifying and resolving critical software defects, ensuring the quality and performance of cutting-edge automotive technology.
Triage Software Engineer
ENGINEERING DIVISION · Plano, Texas, United States
Description
The Triage Software Engineer will primarily be responsible for initial analysis and triage of defects before they are assigned to individual development teams for root cause and fix.

Responsibilities:

• Perform high level defect analysis to filter out environmental/ setup issues, IVI vs server-side issues and move the defects to correct queue (HU, Server, Tier1, Tier2 etc.) at the earliest
• Continuously monitor the defect dashboard, drive defect triage calls and work closely with PO, Eval & Development team members to clarify defects and track them to closure
• Create dashboards and reports for management and other stakeholders
• Provide summarization of key points and work with others to cut through ambiguity and bring issues to resolution

Requirements

• Great problem-solving skills, analytical, tools & development experience, and ability to evaluate and identify issues at a code level
• History of working with cross-functional teams to ensure successful product
• Must be a self-starter with excellent communication skills, attention to detail and a knack for solving problems creatively
• Able to work under pressure
• Experienced in Automotive Infotainment domain with exposure to embedded software development in C/C++/ Linux
• Knowledge of how to use JIRA, Confluence and Logs Analysis Tools
• High Level System Architecture Knowledge - SW Design, Sequence diagrams, APIs, HTTP error codes
• Conversant with Linux commands, utilities and basic Python scripting
• Experience in Agile and Scrum methodologies
• Ability to respond promptly, confidently, and effectively to unforeseen situations, such as unexpected questions, obstacles, or opportunities

Added Bonus:

• Experience in designing, developing, and debugging software in a real-time embedded environment
• Knowledge of how to read DLT logs, DLT-Viewer and how to apply filters in DLT logs

Calance Consultant Benefits Offerings:
EPO/PPO Medical Plan (Anthem)
HMO/PPO Dental programs (Anthem)
Vision - VSP (MetLife)
401K VOYA Retirement vesting program
Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.
Calance - the place to grow.
www.calance.com
Pay Range - $35.00-39.00/Hr

• Perform high level defect analysis to filter out environmental/ setup issues, IVI vs server-side issues and move the defects to correct queue (HU, Server, Tier1, Tier2 etc.) at the earliest
• Continuously monitor the defect dashboard, drive defect triage calls and work closely with PO, Eval & Development team members to clarify defects and track them to closure
• Create dashboards and reports for management and other stakeholders
• Provide summarization of key points and work with others to cut through ambiguity and bring issues to resolutio