Do you want to create great customer and advisor experiences? And are you an engaged leader who always puts customers first and empower your colleagues to perform at their best? If yes, then we have an interesting opportunity for you.
As our new Tribe Lead, you will co-lead the CEI tribe, with +100 highly motivated and skilled colleagues, together with the tribe leadership team (IT Lead, Tribe Coach and Tribe Architect).
The tribe is completely new and will from the beginning compose of 8 Squads working across 6 locations (Copenhagen, Oslo, Stockholm, Helsinki, Vilnius and Bangalore). All Product Owners and Business Chapter Leads will be reporting to you. As this is an area of central importance to our recently launched strategy, you are expected to significantly grow the team over the coming years while ensuring we build a strong culture aligned to our values.
“Our mission is to deliver proactive and personal customer experiences and advice through the right channels using state-of-the-art tooling and technologies,” says Christian, your future Manager.

USE DATA TO DELIVER GREAT CUSTOMER EXPERIENCES

You bring solid business knowledge and experience with customer engagement and advisory solutions & tooling and a natural interest for technology. With your strong understanding of data architecture, you know how to use data to deliver great customer experiences and 360 advices.
For you, it is natural to take ownership of business outcomes and set the direction to enable your team to deliver on the strategic objectives of Danske Bank. You can collect and prioritize customer preferences in an effective way considering both strategic objectives, tech aspects and legal requirements – and then you possess a willingness to take calculated risks to improve the speed of development.
Furthermore, you are an executor known for your drive as well as your leadership and people skills. You lead through empowerment and are known for making people follow you. You have a proven ability to build an agile culture characterized by an openness, collaboration, and autonomy. This said, you are also humble and eager to grow your own skills – professionally and personally.
“This is a great opportunity with lots of responsibility, high expectations and trust from day one! You will be crucial for the tribe’s success by helping your colleagues to grow in their role as well as taking our digital solutions and customer experiences to the next level.”

Please refer the Job description for details