ID 2618
The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

• Preparing tribunal case files by acknowledging applications within the required timescales and maintaining an accurate record of incoming and outgoing correspondence.
• Arranging dates for hearings and securing panel members to take part in them.
• Comunicating both verbally and in writing with a range of stakeholders ensuring that accurate records are maintained.
• Collating and distributing tribunal reports and tribunal hearing decisions to a range of stakeholders within the required timescales.
• Recording accurate information which is used to monitor the number of hearings that take place and how many tribunal members take part in the hearings.
• Admitting panel members to virtual hearings. Welcome attendees and support the tribunal hearing panel by dealing with any queries during the hearing.
• Acting as a first point of contact for telephone enquiries and a public facing mailbox which is covered between the hours of 9am and 5pm on a rota.
• Ensuring that information given is accurate and complies with information security policies; escalating complex queries to the Business Managers.
• Maintaining accurate records and prioritising work to ensure deadlines are adhered to.
• Processing incoming and outgoing post on a rota basis. This will require the post holder to attend a local Welsh Government office at least once a week