Trilingual Customer Support Representative (French, English, Spanish) at Equifax

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Trilingual, Customer Support, Communication Skills, Teamwork Skills, G-suite Knowledge, Credit File Analysis, Fraud Management, Documentation, Problem Solving, Client Liaison

Industry

Financial Services

Description

We are seeking a Trilingual Customer Support Representative. The primary duties involve handling customer inquiries via call and back office to verify credit account status, process necessary modifications and verifications, and manage fraud alerts. What you’ll do: Respond the GCC CCS Escalations consumer line through calls, and also back office escalations. Comply with metrics and overall performance expectations. Identify consumer needs via thorough analysis of the consumers’ credit file. Properly document of follow-up actions for partner departments best resolution. Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office workframe. Maintain complete and accurate client and project information. Serve as a liaison between the consumer and the client for best case resolution. Accountable a for any update required in cases resolution process. What experience you must have to apply for this position: Trilingual English-Spanish-French B2+ level, Spoken and written. High School Diploma. Experience with Knowledge of G-suite programs (Sheets,Docs,Slides,etc). Nice to have: Excellent communication Skills. Team work Skills. Primary Location: CRI-Heredia Function: Function - Customer Service Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).

Responsibilities

Handle customer inquiries via calls and back office, verify credit account status, and manage fraud alerts. Document follow-up actions and serve as a liaison between consumers and clients for resolution.