Req ID:426722
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

KEY ACCOUNTABILITIES:

• Carry out Fleet check activities
• Reports & register any deviation (failure/event) in Failure Management data base including configuration data
• Support operation helpdesk
• Apply & enforce Alstom&customer EHS & security rules and relevant PI processes on customer site
• Execute test & troubleshouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
• Support Implementation Field Modifications (FM operator), if required
• Support specific technical investigations by Engineering or internal/external Suppliers
• Recommends preventative and corrective actions
• Instructs and directs operators in field modification and repairs if needed
• Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
• Lead Troubleshooter team, if needed
• Conducts peer reviews of PI activities and provide technical leadership if requested
• Contribute to Return of Experience
  Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Troubleshooting of Alstom products at customer site in order to ensure their availability.
Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.
Carry out Troubleshooting during Product Introduction (PI) period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair