We’re looking for a Commercial Vehicle Support Engineer to join us, providing expert assistance to the dealer network nationwide. If you have a strong background in Commercial Vehicle diagnostics and customer support, this is the perfect opportunity to take your career to the next level.

ABOUT THE ROLE

• Provide technical assistance to the dealer network across the UK.
• Manage the technical support hotline, assisting dealers with troubleshooting.
• Identify recurring issues and liaise with the training department to improve dealer knowledge.
• Communicate and coordinate effectively with the customer excellence team, ensuring customer concerns are addressed.
• Support dealers in resolving customer issues and ensuring cost-effective solutions.
• Conduct dealer visits to provide hands-on technical support and promote best practices.
• Work closely with all departments to ensure technical issues are well-documented and resolved efficiently.
• Promote R&M and Service Retention Programmes to enhance dealer support services.

KEY RESPONSIBILITIES

• Provide technical advice and ensure all support requests are handled efficiently.
• Attend after-sales, operations, and technical meetings to stay updated on industry developments.
• Conduct customer visits with dealer personnel, encouraging proactive dealer engagement.
• Maintain detailed reports of customer issues, including technical data and photographs, for dispute resolution.
• Communicate technical failures and trends via the TIR system.
• Identify training gaps within the dealer network and assist in planning future training initiatives.