GENERAL INFORMATION

Position: Trust and Safety Agent
Location: Fully onsite: Grand Canal Plaza (D4)
Contract: Full-time - 40 hours per week

Work Hours: 24/7 rotational shifts (morning, evening and night shifts); Including weekends and Bank holidays

• 6:00am – 2:30pm/2:30pm – 11pm (Please note the shifts are fixed and there is no flexibility with times)
• Please be advised that a night shift might be required (11pm – 7.30am)

** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.
If you are required to work a night shift as part of this , you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.
You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the , the individual may be exposed to flashing lights or contrasting light and dark patterns.

BASIC QUALIFICATIONS/SKILLS NEEDED

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and (insert language) skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills

DUTIES AND RESPONSIBILITIES

• Review, classify and or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safeIn the context of this , individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Due to the nature of this
• , the post holder might regularly be exposed to and have to deal with stroboscopic effect images.
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and English skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
  Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
  Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
  In the context of this , individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Due to the nature of this , the post holder might regularly be exposed to and have to deal with stroboscopic effect images.
  Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
  Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.