JOB SUMMARY

Provide key support to our Multi Academy Trust leads and Operations Training Coordinators to:

• maintain the team’s day-to-day schedule (internal and external work)
• manage the customer service inbox
• support day-to-day operations.

KEY RESPONSIBILITIES

Support the Trust team to:

• complete general admin tasks,
• action QA features on the admin and school portal, as requested
• book meetings internally and externally and manage the communication
• research potential trusts - collect information data from RMT’s database
• manage trust@ inbox, allocate queries to the appropriate team members, block out trust lead days in diaries
• answer emails, Teams and telephone queries from schools, trust and trainers, in a timely and professional manner
• add prepared updates and trainer comms to RMT staff internal homepage, and ensure the news area is always up to date
• prioritise and lead on specific tasks as new opportunities arise

Manage Trust diary and events (internal and external):

• manage all events – diary organisation, booking events, communication with schools and booking supportset up dates/ times for free support sessions (liaise with events trainers and share dates with Trust Operations team)e.g school data reports and targets

• • organise CPD meetings for trust trainers and find availability in diaries
• set up Teams meeting links for half-termly drop-in sessions (internal, for trust trainers and trust leads)

Complete Trust data reporting and QA:

• download and prepare data reports from internal systems as requested, ready for leads to analyse and action ( including schools’ half-termly data, training summaries)prepare and update Trust data documentation – e.g., Phonics Screening Check tracker and other school level data

• Carry out general administrative tasks as requested by all members of the team.

SKILLS AND QUALITIES REQUIRED FOR THIS ROLE:

• excellent interpersonal and communication skills, both verbal and written
• proven administrative skills – efficient in planning, organising and prioritising
• excellent telephone manner with all customers, giving friendly, helpful advice and service
• ability to work under pressure with a high level of accuracy impeccable attention to detail
• ability to maintain professional working relationships with colleagues and representatives from Oxford University Press
• Proficient IT skills – Word and Excel; database experience; minimum typing speed of 40wpm.
  Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified. The Trust Coordinator will be expected to comply with any reasonable request from the Director of School Improvement and/or CEO/Directors to undertake work of a similar level that is not specified in this job description. This job description may be amended at any time following discussions with the Director of School Improvement/CEO/Directors and/or Head of HR.
  Deadline for applications: 30th May 2025 at 5pm
  (RMT reserve the right to close the job sooner should we receive a significantly high number of applications)