Trust & Safety Analyst II at GoFundMe

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Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

99500.0

Posted On

07 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Trust and Safety Practices, Fraud Prevention, Crisis Management, Content Moderation, Policy Application, Analytical Skills, Collaboration Skills, Mentoring, Decision Making, Investigative Skills, Time Management, Process Improvement, Data Interpretation, Trend Monitoring, Customer Support, Quality Assurance

Industry

Fundraising

Description

Want to help us help others? We’re hiring! GoFundMe is home to a global community of more than 150 million people who come together every day with a shared purpose: helping one another. Since 2010, we’ve empowered people and organizations to raise over $30 billion for the causes they care about. In 2025, we launched GoFundMe Pro (pro.gofundme.com), a new platform designed to give nonprofits advanced fundraising tools and support. Together with our core platform, our vision is to become the most helpful place in the world. Join us! The GoFundMe team is searching for a Trust & Safety Analyst II to join our growing team. The Trust & Safety department plays a critical role in protecting our customers from fraud and misuse while ensuring GoFundMe remains a safe and trusted platform. By safeguarding the opportunity to give online, we help strengthen our brand, drive growth, and most importantly, do the right thing by our customers As an Analyst II, you will focus on reviewing fundraiser content, handling policy escalations, and helping ensure funds are safely delivered to beneficiaries. This is a fast-paced role where you’ll need strong attention to detail, consistency, and collaboration skills to find the right solutions. You’ll be part of a team of motivated professionals who are passionate about building trust and protecting our global community. This role is focused on content moderation review and real time policy escalations, it offers the opportunity to grow your expertise in Trust & Safety, develop new skills, and help ensure GoFundMe remains the most trusted place to give online. Already part of our team? We ask that internal candidates apply via the internal job board to ensure your application is reviewed appropriately. The Job Provide high-quality ticket and queue management support to ensure fundraiser authenticity and safe delivery of funds for beneficiaries. Investigate escalated policy reviews across GoFundMe’s platforms, ensuring escalations are resolved thoroughly and efficiently while managing time sensitive inquiries from our global partners. Actively support crisis response, set up crisis monitoring protocols and proactively assist affected customers and stakeholders as needed. Proven ability to work in a fast paced environment applying your sound decision making skillset in crisis management. Proactively identify gaps or ambiguities in existing policy, while staying current on evolving policy, political, and cultural contexts to inform decision-making. Mentor Analyst I peers by providing coaching, feedback, and guidance during policy or escalation reviews. Lead QA of casework, sharing insights and helping identify training opportunities. Serve as a go-to resource for Go-To-Market and Communications teams on sensitive or high-profile fundraisers. Contribute to Trust & Safety’s long-term success by identifying trends, providing actionable insights, and collaborating with leadership on future strategy. This position may involve reviewing sensitive material, which can include disturbing images, videos, or text, as well as offensive language and other challenging content (e.g., violence, exploitation, or self-injury). Analysts will follow a fixed Tuesday-Saturday schedule, ensuring consistent collaboration and coverage. Since our work supports people every day of the week, some holiday shifts will also be part of the schedule. You Bachelor’s degree or equivalent experience preferred. 5+ years of experience in Trust & Safety, risk, fraud prevention, operations, or a related field within a technology-driven environment. Strong expertise in trust and safety practices, online content integrity, compliance requirements, and policy application. Demonstrated ability to manage complex investigations, escalations, and high-risk cases independently. Proven success leading projects or driving process improvements in an operations-focused team. Experience mentoring peers, providing feedback, or supporting onboarding and training of new team members. Skilled in managing multiple priorities in a rapidly changing environment while maintaining quality and consistency. Strong collaboration skills, with the ability to influence and contribute to solutions across regional and functional boundaries. Comfortable working under pressure and making sound decisions in sensitive or ambiguous situations. Willingness and resilience to review potentially graphic or objectionable material (e.g., violence, exploitation, or offensive content). Advanced analytical skills with the ability to interpret data, monitor trends, and generate actionable insights that support data-driven decision-making and team strategy. Adaptability to structured schedules and resilience in covering holiday shifts as part of regular operations. Why you’ll love it here Meaningful Impact: Join a mission-driven company that helps millions of people around the world every year. Innovative Culture: Collaborate with a diverse, passionate team in a dynamic, fast-paced environment where new ideas are encouraged. Team Spirit: Be part of a supportive and collaborative team that works hard, celebrates wins, and grows together. Competitive Benefits: Receive competitive pay along with comprehensive healthcare coverage. Well-Being & Balance: Take advantage of financial support for hybrid work and family planning, generous parental leave, flexible time-off, and robust mental health and wellness resources. Growth & Development: Access learning opportunities, development programs, and recognition initiatives to support your career progression. Commitment to Inclusion: Contribute to our dedication to diversity, equity, and inclusion through employee resource groups and ongoing initiatives. Giving Back: Get involved in volunteer programs and our Gives Back initiatives to support causes you care about. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The total annual salary for this full-time position is $66,500 - $99,500 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom. 'Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound May 1, 2025. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey'

Responsibilities

The Trust & Safety Analyst II will review fundraiser content, handle policy escalations, and ensure safe delivery of funds to beneficiaries. This role involves managing time-sensitive inquiries and supporting crisis response efforts.