Trust & Safety Associate - Malayalam at Lokal App

, kerala, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Moderation, Audio Review, Video Review, Community Guidelines, Decision Making, Malayalam Fluency, English Fluency, Record Keeping, CRM, Excel, Attention To Detail

Industry

technology;Information and Internet

Description

About Lokal : Access & Empowerment for Bharat through AI and Local Language Internet Lokal is India’s largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns. Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2+ India with the experts, tools, and knowledge they’ve historically lacked access to: Lokal Matrimony – Location-based matchmaking apps focused on hyperlocal compatibility Lokal Jobs – Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities GyanTV – Skill-based learning in regional languages (stocks, photography, small business & more) Dostt – Make new friends through voice chats, games, and real, authentic conversations Eaze – A safe space to explore emotional well-being via community-driven support AstroLokal – Instant access to trusted astrologers through audio and chat And more – 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants. Role Overview : We are hiring for our sister app - Dostt , an audio and video platform. Currently, we operate in Telugu, Tamil, Kannada, Malayalam, Hindi, Punjabi, Marathi, Bengali and Oriya. As we expand rapidly, we are seeing significant growth where we are seeking a detail-oriented and proactive Trust & Safety Associate to oversee the integrity and quality of Audio & Video conversations on our platform. The Trust & Safety Association will be responsible for reviewing and auditing the recorded conversation, ensuring compliance with community guidelines, and maintaining a safe and positive environment. The ideal candidate should have a keen eye for detail, be comfortable working with sensitive conversation, and possess strong decision-making abilities. Key Responsibilities : Review and moderate (audio & video conversations) to ensure it meets the platform’s standards and guidelines. Identify and flag inappropriate, harmful conversations for review . Maintain up-to-date knowledge of community guidelines and ensure they are applied consistently. Maintain accurate records of moderation activities and contribute to periodic reports. Engage with users & hosts to provide clarification on community policies when needed. Bachelor’s degree. Previous experience in content moderation or a similar role. Strong understanding of platform-specific guidelines and community standards. Ability to make quick, balanced decisions based on platform guidelines. Excellent written and verbal communication skills in Malayalam & must be fluent in English (read, write and speak) Basic knowledge of computer operations, CRM & Excel. Ability to handle sensitive content in a professional and composed manner. Attention to detail and ability to work independently and as part of a team.

Responsibilities

The Trust & Safety Associate will be responsible for reviewing and auditing recorded audio and video conversations to ensure compliance with community guidelines and maintain a safe environment. Key duties include identifying and flagging inappropriate content, maintaining accurate moderation records, and engaging with users regarding policy clarifications.