Trust & Safety - Claims Specialist at Turo

, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

62000.0

Posted On

14 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Investigative Mindset, Independent Judgment, Clear Communication, Organizational Skills, Collision Damage Theory, Customer Service, Multitasking, Technology Proficiency

Industry

technology;Information and Internet

Description

About the team The Trust & Safety Claims Specialist will handle claims involving higher complexity, requiring significant levels of understanding and interpretation of Turo’s operating policies and procedures. They will independently conduct investigations to understand causation, determine if coverage applies and exercise their judgment on matters of significant financial impact to Turo and Turo’s hosts. What you will do Utilize their expertise and education to investigate claims with a high financial impact on Turo. They will interpret policies, determine appropriate methods of investigation, interview customers and assess credibility, analyze damages, and determine on behalf of Turo if a host is eligible for Protection. Communicate with customers to gather information, explain protection and procedures, educate the hosts, explain why coverage is or is not applicable in certain circumstances and effectively negotiate claim resolutions. Investigate and make recommendations, on behalf of Turo management, for requests for escalation or reconsideration from standard/fast track claims teams, including review of Fair Claims and presentation to arbitration as needed. Apply your discretion and judgment to waive or make exceptions to process and policy to achieve the right outcome for our host, when warranted. Participate in special projects, improvement actions or other business changes, including making recommendations on claims process improvements, objectives, and KPIs. Attend meetings, huddles, 1x1 and training. Your profile Investigative mindset to seek out information with the ability to analyze evidence and draw conclusions based on logical reasoning. Strong ability to exercise independent judgment and decision-making beyond established guidelines and processes. Ability to explain complex situations, using clear and concise language. Strong organizational skills, with an ability to independently manage a pending inventory of claims assigned to you. Proficient in reviewing and evaluating estimates, strong understanding of collision damage theory, to determine both causation and costs. Communicate clearly, professionally, and empathetically Strong proficiency in verbal and written customer service communications. Ability to multitask across technical platforms. Proficiency with technology: macOS and Google Docs Bonus if you have Five years of auto claim experience At least two years related experience Bachelor's degree The Phoenix base salary target range for this full-time position is $50,000-$62,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process. Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers. Benefits Competitive salary, equity, benefits, and perks for all full-time employees Employer-paid medical, dental, and vision insurance (Country specific) Retirement employer match Learning & Development stipend to invest in your professional development Turo host matching program Turo travel credit Cell phone and internet stipend Paid time off to relax and recharge Paid holidays, volunteer time off, and parental leave For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you. Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities. About Turo Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes. Read more about the Turo culture according to Turo CEO, Andre Haddad. Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com. Welcome to Turo Careers! Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

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Responsibilities

The Trust & Safety Claims Specialist will investigate complex claims, determine coverage applicability, and negotiate resolutions. They will also make recommendations for escalations and participate in process improvements.