Trust & Safety Operations Executive at Apna

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Moderation, Risk Management, Analytical Skills, Problem Solving, Policy Enforcement, User Communication, Trend Analysis, Interpersonal Skills, Google Suite, Microsoft Office

Industry

technology;Information and Internet

Description

Description About Company Founded in 2019, apna is India’s largest professional networking and jobs platform for >250M members of India’s rising working class. Our mission is to connect people to opportunities and help reduce the skill and employment gap. We help candidates build their digital professional identities, find the best-fit hyperlocal jobs, grow their network, and learn new skills to grow their careers. Employers can find the best talent and hire for over 70 different roles in < 48 hours. Having raised $190+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, Rocketship.vc and Greenoaks Capital, Apna is on a mission to enable livelihoods for billions in India. About the role: As a Trust & Safety Operations Executive, you will play a critical role in safeguarding our platform and users from fraud, harassment, and other risks. This role requires keen analytical skills, sound judgment, and the ability to enforce policies while maintaining excellent communication with users and internal teams. Key Responsibilities: Monitor & Investigate: Review and analyze reported content, user activities, and potential violations, ensuring compliance with platform policies. Policy Enforcement: Take appropriate actions, such as warnings, content removal, account suspensions, or bans, based on policy violations. User Communication: Investigate incidents by calling users who violated policies, clearly explaining the actions taken, and guiding them on how to comply moving forward. Trend Analysis: Identify patterns related to fraud, hate speech, harassment, and other safety concerns to enhance policy effectiveness. Cross-Team Collaboration: Work closely with verification teams, customer support, and sales to ensure consistent enforcement of trust & safety policies. Process & Policy Improvement: Contribute to refining guidelines, workflows, and best practices to continuously improve the safety of our platform. Performance Excellence: Meet productivity and quality benchmarks set by the management team. Qualification: Bachelor’s degree or relevant diploma in a related field. Experience in Trust & Safety, Content Moderation, or Risk Management is preferred. Strong analytical and problem-solving skills with high attention to detail. Excellent communication and interpersonal skills, especially when handling policy violations with users. Ability to work independently and make quick, informed decisions under pressure. Proficiency in Google Suite/Microsoft Office tools. Other details: Laptop/Desktop with stable internet & power back-up required Open to Office / Hybrid / WFH Immediate joiners preferred

Responsibilities

The role involves monitoring and investigating reported content and user activities to enforce platform safety policies. It also requires identifying fraud and harassment patterns and collaborating with internal teams to improve safety guidelines.