TSN Assistant Store Manager at Telstra

Broome, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

90480.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail management, Sales leadership, Customer service, Team coaching, Operational governance, Data analysis, Performance management, Inventory management, CRM tools, Point of sale systems, Problem solving, Communication, Technical troubleshooting, Compliance, Risk management, Time management

Industry

Telecommunications

Description

Employment Type Permanent Closing Date 18 May 2026 11:59pm Job Title TSN Assistant Store Manager Job Summary To support the Store manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model. You will be an member of the team with excellent skills in operational governance. You will collaborate with the Store Manager to create a high performing team, by coaching and empowering others to fulfil operational requirements and achieve their performance targets. Job Description We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises well-being and choice. Here’s what you can expect from us • Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best. • There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most. • Pay for performance. We recognize outstanding contributions through our generous incentive programs. • Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave. • Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and Master's programs. • Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business. • Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners. Make a Difference As an Assistant Store Manager, you’ll build strong knowledge of Telstra products, devices, and digital tools, and confidently support your team across Telstra retail systems. You’ll lead with consistency, using structured selling and service approaches to help create great customer experiences and grow team capability. Key Responsibilities This is how you’ll bring the purpose of your role to life. Systems & Digital Tools The Assistant Store Manager is required to confidently use and support team capability across Telstra retail systems, including (but not limited to): Point of Sale (POS) & Transacting Systems Processing new services, upgrades, recontracts, returns, and adjustments Ensuring accuracy and compliance with all transactions Customer Relationship Management (CRM) Tools Accessing and updating customer profiles Recording customer interactions, notes, and follow-ups Supporting quality customer outcomes and issue resolution Inventory & Stock Management Systems Stock receipting, transfers, adjustments, and stocktakes Supporting stock accuracy, loss prevention, and reporting Workforce & Performance Systems Time & attendance tools Training and accreditation platforms Performance tracking and reporting dashboards Internal Communication Platforms Microsoft Teams and other internal channels for updates, coaching, and engagement Technology & Product Knowledge The ASM is expected to maintain a strong working knowledge of: Telstra products and solutions, including mobile, fixed, and broadband services Connected devices and accessories Protection, add-ons, and value-added services Devices & Hardware Smartphones, tablets, wearables, and accessories Basic troubleshooting and customer guidance Digital Sales Tools Product comparison tools Quoting and recommendation platforms Digital identity and verification processes Sales & Customer Experience Methodologies The role requires consistent application of structured selling and service approaches, such as: Needs-based and solution-led selling Quality sales frameworks focused on: Right product, right customer, right outcome Customer experience principles, including: Clear explanations Transparency and trust Ownership of customer issues end to end Coaching & Performance Methodologies The Assistant Store Manager is expected to apply structured leadership and coaching methods, including: In-the-moment coaching and observation Formal coaching models, such as: SBII (Situation–Behaviour–Impact–Improvement) Performance cadence participation, including: Daily huddles 1:1 coaching conversations Skill uplift and development planning Compliance, Governance & Risk Frameworks The ASM must demonstrate strong understanding and application of: Privacy and customer data protection requirements Customer identity verification and fraud prevention processes Responsible selling standards Retail audit and documentation standards WHS obligations, including: Hazard identification Incident escalation Emergency readiness Capability Expectations Ability to learn new systems quickly and support team adoption High attention to detail, accuracy, and compliance Confidence in decision-making within delegated authority Strong time management and prioritisation skills in a fast-paced retail environment About you To be successful in the role, you'll bring skills and experience in: You have 3 years’ experience in a related retail roles, inclusive of leadership / management experience and a strong understanding of sales and customer service principles You have extensive experience with analysing data and identify trends to provide business intelligence You will have a passion for achieving sales targets and driving results through energising a retail team to exceed sales targets and KPIs with demonstrated success You lead from the front and are able to influence and build rapport with a diverse and varied team You're able to resolve customer issues with your eyes closed and can put a creative spin on problem solving You're an excellent communicator who can motivate and develop a high performing team, inclusive of leading team members through change You have in depth knowledge and technical skills in relation to Telstra products and services You have in depth knowledge of Telstra in store IT systems You have excellence people management skills and experience in managing high performing teams. You have experience in successfully implementing system and process changes into a Telstra retail store If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply! ------------------------------------- We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit www.telstra.com.au/careers/diversity-and-inclusion or email us at DisabilityandAccessibility@team.telstra.com noting your preferred method of contact Recruitment Start Date:20/04/2026 Recruitment End Date: 18/05/2026 Remuneration Range: AUD $68,656 to $90,480 We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

Responsibilities

The Assistant Store Manager supports the Store Manager in executing store strategy and leading a team of Customer Advisors to drive sales and service standards. They are responsible for operational governance, coaching team members, and ensuring compliance across all retail systems and processes.