JOB SUMMARY:

The TSS Technician (OCONUS) is responsible for providing technical support, troubleshooting, and maintenance for Technical Security systems, hardware, and software across multiple international and domestic locations. This role requires working with geographically dispersed teams, supporting different time zones, and ensuring seamless TSS operations worldwide.
Due to the sensitive nature of the work, a U.S. Top Secret security clearance is required . The technician will handle classified and sensitive data, ensuring compliance with national security protocols and cybersecurity best practices.

REQUIRED QUALIFICATIONS & SKILLS:

• Security Clearance: Active U.S. Top Secret clearance (TS/SCI preferred) is required.
• Education: Associate’s or Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field (or equivalent experience).
• Experience: 3-5 years in IT support, helpdesk, or a related technical role, preferably in a government, defense, or intelligence environment. Experience with State Department TSS standards and requirements.
• Technical Skills:
• Experience troubleshooting classified and unclassified IT systems.
• Knowledge of Windows, macOS, and Linux operating systems in a secure environment.
• Expertise in secure networking (TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, and intrusion detection systems—IDS/IPS).
• Familiarity with DOD cybersecurity frameworks, encryption standards, and secure remote access tools.
• Experience with enterprise software, cloud services, and remote support tools (Microsoft 365 GCC High, AWS GovCloud, etc.).
• Soft Skills:
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities, with experience supporting users across different cultures, time zones, and government agencies.
• Ability to work independently and as part of a secure global team.
• Multilingual skills (preferred but not required).
• Flexibility to travel internationally as needed.

PREFERRED QUALIFICATIONS:

• Certifications such as CompTIA Security+, CISSP, CEH, GIAC, ITIL, or Cisco CCNA/CCNP.
• Experience working with classified information systems under DOD or federal regulations.
• Knowledge of classified communication protocols (SIPRNet, NIPRNet, JWICS, etc.).
• Kindly submit any applicable certifications pertaining to audio/visual systems, video surveillance (CCTV), or related technologies.

ABOUT IEI

Inspection Experts, Inc. is a woman-owned small business with a strong track record and portfolio of facility, infrastructure and technology development projects committed to serve our government and private sectors with a workforce dedicated to service excellence. Our most valuable and cared for resource is our workforce.
IEI is committed to providing equal employment opportunities to all individuals in compliance with applicable federal, state, and local laws. Employment decisions are made without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. IEI upholds a strict policy prohibiting discrimination in all aspects of employment.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it

• Technical Support & Troubleshooting:
• Installs, configures, tests, maintains, and repairs audio, video and security systems, and related equipment used for public address, audio and video intercommunications, closed-circuit television (CCTV), panic alarm, access control, intrusion detection, life and safety monitoring, and audio and video teleconferencing.
• Installs, configures, tests, maintains, and repairs closed-circuit television (CCTV) systems including cameras, monitors, matrix switchers, digital video recorders (DVR), and associated software; may receive technical guidance from network systems administrators for devices connected through an internet.
• Installs, tests, maintains, and repairs interior and exterior public address, intercom, monitoring, and call systems, including panic alarms and integrated audio-video-access control systems.
• Configures, tests, maintains, and repairs integrated institutional access control and security monitoring systems which use programmable logic controllers.
• Tests, maintains, and repairs life and safety monitoring systems, coordinating with other crafts and trades as necessary.
• Provides technical support for audio, video, panic alarm, access control, and intrusion detection equipment moves, additions, and changes.
• Installs, configures, tests, maintains, and repairs digital and Internet Protocol (IP) based audio-video teleconferencing systems and related equipment including codecs, automated cameras, video displays, audio mixers and processors, video servers, digital interface controllers and associated software; may receive technical guidance from network systems administrators regarding software and Internet connectivity.
• Installs and removes cables and cabling infrastructure such as wire management systems, patch panels and jacks according to industry and provided standards.
• Tests, troubleshoots and repairs equipment interconnection wiring and cabling.
• Confers and consults with vendors and IEI personnel regarding operational problems, repair, modification, and installation of audio, video and security systems, and related equipment.
• Assists in the technical evaluation of equipment in coordination with engineering and operating personnel, as required. Provide first-level technical support for hardware, software, and network-related issues across international locations.
• Diagnose, troubleshoot, and resolve classified and unclassified technical problems via phone, email, remote access, or in-person.
• Collaboration & Reporting:
• Work closely with U.S. government agencies, defense contractors, and international IT teams to implement global IT solutions.
• Provide regular reports on system performance, security vulnerabilities, and incident resolution across different regions.
• Participate in classified IT projects, deployments, and system migrations across multiple countries.