Tupande Control Room Surveillance & Monitoring Officer (Fixed-Term) at One Acre Fund

Nairobi, , Kenya -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCTV Monitoring, Incident Detection, System Integrity, Compliance Support, Computer Literacy, Security Protocols, Warehouse SOPs, Incident Classification, Loss Prevention, Access Management, Inventory Flows

Industry

Non-profit Organizations

Description

About One Acre Fund Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post. Our Kenya program, founded in 2006, operates under the local brand Tupande. Close to 500 staff in our Kakamega headquarters support 1,747 field staff and serve more than 1 million farmers. In Nairobi, around 50 staff support global functions like procurement, recruitment, government relations, and communications About the Role Ensure 24/7 security & compliance for OAF warehouses via CCTV. This critical Control Monitoring Officer role detects/escalates incidents, prevents loss, upholds SOPs, and manages system integrity. High-impact position. Responsibilities Real-Time CCTV Monitoring & Incident Detection Maintain continuous monitoring of warehouse and facility CCTV feeds for security, safety, and compliance risks. Identify, flag, and report suspicious activity, unauthorized access, or SOP violations in real time. Ensure monitoring logs are accurate, comprehensive, and submitted on time. Incident Reporting & Escalation Document all incidents in the CCTV Incident Log with clear evidence (timestamps, screenshots, descriptions). Escalate high-risk or urgent incidents immediately to Security, Warehouse Managers, or Compliance. Provide trace footage retrieval support for investigations, operational audits, or dispute resolution. System Integrity & Uptime Management Perform basic first-level checks on camera visibility, recording health, system uptime, and network stability. Promptly report technical faults to IT/installer partners (Securex/Optace) for resolution. Ensure all cameras covering critical zones (receiving, dispatch, staging, storage, entry/exit points) are functioning. Compliance Support & Operational Control Verify that warehouse operations follow SOPs through CCTV—e.g., staging completeness, seal checks, goods offloading, night security routines. Provide daily summaries of non-compliances observed on camera. Support audits by sharing footage for cycle counts, seal verifications, overnight activities, and movement reviews. Career Growth and Development We have a strong culture of constant learning and we invest in developing our people. You'll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You'll have the opportunity to shape a growing organization and build a rewarding long-term career. Qualifications Across all roles, these are the general qualifications we look for. For this role specifically, you will have: Proficiency in CCTV monitoring systems (EZ-Station, HikCentral, Nx Witness, or similar VMS). Basic understanding of camera layouts, coverage zones, and system health checks. Ability to retrieve, export, and secure footage with metadata. Strong computer literacy (Windows, Excel, logging tools). Understanding of security protocols, warehouse SOPs, and incident classification. Awareness of loss prevention controls and access management policies. Basic familiarity with inventory flows (receiving, dispatch, staging, storage). Preferred Start Date As soon as possible Job Location Nairobi, Kenya Benefits Health insurance, paid time off Contract Duration 1 year Eligibility This role is only open to citizens or permanent residents of Kenya. Application Deadline 10 March 2026. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made. One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address. Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization's mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

Responsibilities

The Control Room Surveillance & Monitoring Officer is responsible for real-time CCTV monitoring to detect incidents and ensure compliance with security protocols. They will document incidents, escalate urgent matters, and support audits by providing necessary footage.