Turkish Speaker Technical Customer Success Manager at Finonex

Herzliya, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Technical Skills, Client Communication, Account Management, Product Implementation, Relationship Building, Problem Solving, Team Collaboration, Presentation Skills, Fluent Turkish, English Proficiency, Tech Orientation, Stakeholder Management, Customer Insights, Development Requests, Voice of the Customer

Industry

technology;Information and Internet

Description

Finonex is a well-established fintech company developing advanced online trading platforms for global brokers and financial institutions, operating in a collaborative and fast-paced environment. We are looking for a Turkish Speaker Technical Customer Success Manager to join our Customer Experience team. In this role, you will serve as the primary point of contact for our Turkish broker, managing the full post-release customer lifecycle, including ongoing account management, new requests, and close collaboration with internal teams. On this role you will · Develop strong customer relationships and maintain fluent communication with our main Turkish broker · As the primary focal point, act as a trusted advisor to the client, enhancing the client relationship experience. · Receive all new development request and follow until delivered to the client · Follow implementation of new products to make sure they are functioning correctly and used as they should · Act as the main stack holder for high touch communication with the Turkish broker to optimize communication and engagement · Provide insights to customers to ensure that they get the most out of what we have to offer · Represent the voice of the customer within other departments in the company, to provide valid input · Work closely with product, R&D, support and management teams Requirements · Between 3-5 years’ experience as a Customer Success Manager or similar position · English level – highly proficient in spoken and written English – Must · Fluent in Turkish, both written and spoken · Excellent client-facing, presentation and internal communication skills · A “make-it-happen” hands-on personality and approach · Tech orientation with capabilities of creating tech-based processes · Technical skills for guiding customers through technical processes and communicate to R&D, System and Product Will be nice that you have ·Previous experience in Fin-Tech/Online Company – An Advantage Position Summary null

Responsibilities

The Technical Customer Success Manager will manage the full post-release customer lifecycle for a Turkish broker, ensuring strong relationships and effective communication. They will act as a trusted advisor, oversee product implementation, and collaborate with internal teams to optimize customer engagement.