As a Turndown Assistant working as part of our Housekeeping Team for the 7H managed hotels, you will demonstrate hands on leadership to drive exceptional standards and guest experience to deliver an all-day destination hotel for tourists and locals by doing things differently.

JOB OVERVIEW

We are seeking a dedicated and enthusiastic Attendant to join our team in a dynamic hospitality environment. The ideal candidate will have a passion for providing exceptional customer service and a keen eye for detail. As an Attendant, you will play a crucial role in ensuring that our guests have a pleasant and memorable experience during their stay.

EXPERIENCE

• Previous experience in hospitality or hotel environments is preferred but not essential.
• Strong interpersonal skills with the ability to communicate effectively with guests and team members.
• A proactive approach to problem-solving, demonstrating initiative in addressing guest needs.
• Flexibility to work varied shifts, including weekends and holidays as required by the business needs.
  The Hotel’s brand contains 4 important values which are central to the success of the hotel;
  7H have 4 core important values which are central to the success of the hotel;
  Ownership| We think and perform like owners
  Driven| We have a constant desire for improvement
  Transparency| We ensure clarity in communication so that there are no surprises
  Investment in our People| We continuously invest in our people to ensure that they are the best that they can be

DUTIES

• Greet guests warmly
• Maintain cleanliness and organisation of public areas, ensuring they are welcoming and presentable at all times.
• Provide Turn down service in guests rooms
• To ensure bedrooms are cleaned to the highest standard and well presented as per company standards
• Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions.
• Assist with the setup and breakdown of events, ensuring all equipment is in place and functioning correctly.
• Collaborate with other hotel staff to ensure seamless operations and guest satisfaction.
• Handle any guest complaints or issues with professionalism, aiming for swift resolution.
• Liaise with maintenance team on any room maintenance or public area maintenance needs
• To support the Operations Manager in any other tasks given to you to support the overall hotel operations

· Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training

• Familiarise yourself with emergency and evacuation procedures
• Understand your responsibilities with regards to security patrols and data protection legislation
• Proactively pursue all practices in line with Company environmental and energy saving initiatives
• Have a flexible approach to the hours you are required to work to meet the needs of the business.
• Ensure own 100% Flow completion
• Understand your responsibilities with regards to guest and staff securit