COMPANY OVERVIEW

The National Learning Group is dedicated to providing high-quality tutoring services in Maths, English, and Science for students from Reception to GCSE level. We strive to enhance academic confidence by bridging knowledge gaps and offering personalised support.

POSITION SUMMARY

We’re looking for a highly organised and capable Tutor Training Coordinator to manage the training of new tutors, ensuring they are confident and competent in using our internal systems, software, and learning platforms.

ABOUT THE ROLE

You will take full ownership of tutor training, delivering structured onboarding sessions via Zoom that cover all aspects of our internal systems, software tools, and manage the learning management system (LMS) to train tutors. Your goal is to ensure every new tutor is fully prepared to deliver tuition within our framework – no pedagogical training required, as this is assessed in recruitment.
You will also be responsible for maintaining training resources, improving documentation, and supporting admin tasks such as general support queries and phone answering.

KEY RESPONSIBILITIES

• Deliver one-to-one and occasional group training sessions via Zoom to newly onboarded tutors.
• Provide full walkthroughs of our systems, software, and internal processes.
• Manage and update training documentation, guides, and onboarding workflows.
• Track and record training progress and completion accurately.
• Identify recurring issues or tutor knowledge gaps and propose training improvements.
• Collaborate with the recruitment and training team to streamline onboarding efficiency.