Job Role: Twilight Manager (Ref 24433)
Location: Aldershot, Hampshire
Salary: £12,303.20 per annum, plus benefits
Hours: Week 1: Tuesday, Thursday, Friday 4pm - 9pm | Week 2: Monday, Wednesday, Saturday and Sunday 4pm - 9pm (17.5 hours per week)

SKILLS & EXPERIENCE

• Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication - a natural communicator, with the ability to resolve issues and complaints effectively
• Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
• IT - able to operate Microsoft Office applications, and confident in learning new systems
• Administration - organised, methodical and experience of keeping accurate records
• Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

• Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
• In the event of an emergency, call the appropriate response team or authorities.
• Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
• Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
• Arrange cover for holidays and illness where necessary
• Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
• Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
• Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
• Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in, where possible being present to welcome them.
• Complete your continuous professional development training and attend all training events/meetings as directed by your Estate Manager and Human Resources.