Job Requisition ID: [[168024]]
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL:

• Preferably 1-2 years experience in customer service related job in the service industry
• Must be an excellent face-to-face and telephone communicator.
• Excellent teamwork, team building skills and cross function relationship management
• Advanced empathy and active listening skills
• Ability to enhance customer relationships to build mutually rewarding partnerships
• Planning, organizing and ability to balance multiple demands
• Team player with evidence of building cross business support
• Excellent administration skills.
• Excellent communication skills, verbal, written and presentational
• Market awareness and understanding of the challenges of customers and competitors
• Demonstrated ability to take initiative to achieve results

OVERVIEW OF THE ROLE:

To provide a central point of contact between HERTZ and the customer for after sales activities and to develop and build long term business relationships. To ensure high level of customer service in line with company policy, procedures & standards. Maximize on all lease and car rental opportunities through managing the customers effectively.
Maximize rental and leasing opportunities to increase market share and profitability of Hertz.

WHAT YOU WILL DO:

• Responsible for handling the day to day activities relating to existing and new accounts.
• Quotations - Work closely with the sales team to ensure correct quotes are sent to the customer on time and regular follow up done.
• Prepare contracts – Agreement, Annexure etc., Update necessary information on the contracts and return customer copies on time.
• Lease Purchase Proposal – Processing the order on time and providing timely updates to the customer. New Vehicle Delivery – Follow up with the concerned department, update clients, arrange for vehicle check out.
• Arranging Loaner vehicle and all related system and administration tasks related to it like opening agreements, closing agreements, keeping a record of all transactions. Manage Lease contracts Expiries / Extensions.
• Maintain an up to date database of all customers with relevant and key contacts. Handle day to day queries of the Customer – pricing, short term rental requirements, Oman insurance, service, invoicing – ensuring that the customer’s queries are handled on time.
• Prepare various fleet related reports for the customers.
• Maintain and develop corporate image and reputation, whilst protecting and developing the company’s brands via suitable PR activities and own presentation.
• Ensures all vehicles are accounted for and a proper inventory is maintained.
• Effectively manages the drivers.
• Operations Dashboard reviewed and corrective measures taken on time.