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UAE Nationals- Senior Personal Banking Advisor (RBG)- DBC -RAK Call Center. at Mashreq Careers
, , United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Sales Conversion, Communication Skills, Listening Skills, Computer Literacy, Bilingualism, Problem Solving, Banking Operations

Industry

Banking

Description
Job Purpose    To delight internal and external customers over the telephone.   Key result Areas    * Interact with customers over the phone to understand their banking needs. * Provide excellent customer service to achieve customer loyalty. * Resolve problems over the telephone on the spot. * Convert sales opportunities in order to meet financial targets. * Clarify and explain procedures and products over the telephone. * Capture and report customer feedback towards continual product development.   Knowledge, Skills and Experience    * University Graduate (preferably with some finance / banking or maths component). * Bilingual. * 1 - 3 years experience * Very customer focused * Computer literate * Excellent communication skills * Strong listening skills.    
Responsibilities
The role involves interacting with customers via telephone to understand banking needs and resolve issues on the spot. Additionally, the advisor is responsible for converting sales opportunities to meet financial targets and reporting customer feedback.