Role Summary:

The role of the Operations Executive will be to coordinate and manage all crew-related operational activities for assigned vessels, ensuring timely crew planning, documentation, mobilization and smooth communication between vessels, crew members, manning agencies, and internal departments. The role ensures efficient crew deployment while maintaining compliance with company policies.

Contract: Permanent

Location: Dubai, UAE (On-Site)

Key Responsibilities:

• Deliver high service standards by proactively driving improvement and change.
• Work flexibly across time zones and outside office hours with a positive, team-oriented approach.
• Coordinate port operations, including vessel attendance and government-related contracts.
• Plan and deploy crew in line with vessel schedules, managing visa documentation and compliance.
• Communicate effectively with customers, vendors, manning agents, vessels, hotels, drivers, and internal teams.
• Identify, implement, and record cost-saving initiatives without compromising service quality.
• Maintain compliant vessel files, SOPs, and handle complaints in line with company procedures.
• Source materials from reliable vendors, maintain and assess the vendor database with due diligence.
• Validate delivery notes and vendor invoices, report discrepancies, and submit documentation to Finance.
• Respond promptly to escalations, engaging directly with customers to resolve issues.
•