UAE Visa Executive (Ninthware System)

at  Majestay Tourism

Position Title: UAE Visa Executive
Department: Visa Processing
Reporting To: Operations Manager
Location: Office-based / Remote
Job Purpose:
The UAE Visa Executive is responsible for managing and processing UAE visa applications using the Ninthware System. The role requires efficiency, accuracy, and compliance with visa regulations to ensure smooth handling of applications for clients. The executive will work closely with clients, agents, and other team members to ensure seamless service delivery.
Key Responsibilities:
1. Visa Processing:
-Process UAE visa applications (tourist, transit, long-term) using the Ninthware System.
-Verify and submit required documents within deadlines.
-Monitor visa statuses and update clients and team members.
-Handle amendments, cancellations, and extensions as requested.
2. Customer Support:
-Communicate with agents, corporate clients, and individuals about visa requirements and updates.
-Provide guidance on visa documentation (passports, photos, etc.).
-Respond promptly to inquiries and resolve issues professionally.
3. Compliance & Documentation:
-Stay updated on UAE visa regulations and immigration policies.
-Ensure compliance with UAE immigration rules and guidelines.
-Maintain accurate, confidential records of processed applications.
4. Coordination with Stakeholders:
-Coordinate with operations, reservations, and sales teams on visa requirements for group or individual bookings.
-Liaise with UAE immigration authorities or service providers for escalations or approvals.
5. Reporting:
-Generate daily, weekly, and monthly visa processing reports using the Ninthware System.
-Identify bottlenecks and recommend improvements to optimize processing time and accuracy.

Key Skills & Competencies:

• Proficient in Ninthware System or similar visa management software.
• Strong attention to detail and data accuracy.
• Excellent time management and ability to meet deadlines.
• Strong verbal and written communication skills.
• Effective problem-solving and issue resolution.
• Collaborative team player.

Education & Experience:

• Bachelor’s degree or diploma in Travel, Tourism, or related field.
• 2+ years of experience in visa processing (UAE visas preferred).
• Familiarity with UAE immigration policies and visa categories.
• Experience with Ninthware System or similar software is an advantage.

Additional Information:
Work Schedule:
Flexible hours may be required during peak seasons.
Benefits:
Competitive salary and performance-based incentives.
Training:
Onboarding training will be provided for the Ninthware System and UAE visa regulations.
Majestay Tourism is dedicated to providing exceptional service to our clients. If you are a detail-oriented professional passionate about visa processing and client satisfaction, we encourage you to join our team.
Job Type: Full-time
Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

• Can you join immediately?

Education:

• Bachelor’s (Required)

Experience:

• UAE Visa: 2 years (Required)
• Ninthware System: 1 year (Preferred)

Language:

• english (Required)

Please refer the Job description for details